Host & Reservations Supervisor

The Dorchester
21 Feb 2017
21 Mar 2017
Hotel jobs
Job Function
Contract Type
Full Time

To provide a professional and courteous welcome and ensure consistently outstanding service to guests and maximize business potential in The Promenade and The Grill.

  • To assist creating a memorable experience for all guests
  • Communicate clearly and effectively with team members, welcome desk, kitchen and restaurant to ensure delivery of exceptional service
  • To be proactive and understand intuitively guests needs
  • To greet, welcome & provide hosting services to create a seamless service
  • To cover hostess shifts according to business requirement
  • To monitor reservations and table allocations to optimize business opportunities & guests satisfaction
  • To be able to set the restaurant to the standards required
  • To train and develop the hostess team
  • To assure the welcoming desk/area is at the Hotel standards level
  • To gain knowledge of all the F&B products sold in all outlets
  • Work in line with the LQA standard required
  • To operate POS & reservation systems as required
  • To keep the guest profiles updated
  • To print and prepare the menus
  • To reconfirm and contact guests as required / follow-up guest e-mails
  • To maximize sales through the effective use of upselling and yield techniques

Health & Safety

  • Comply with all statutory and company health and safety, fire, bomb and security regulations
  • Ensure job required certificates are kept up to date


  • Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
  • You may on occasion be required to adjust your hours of work to cover the restaurant & hotel needs


  • Fluent & written verbal English
  • Immaculate presence


  • Hotel experience
  • Numeric skills
  • Articulate conversations


  • Understanding of hospitality
  • Familiar with F&B operations


  • Up selling and yield skills
  • Presentation and welcome
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users