Hospital Porter

Up to 7.3ph
24 Feb 2017
24 Mar 2017
Mr Matthew Turrell
Job Function
Customer Service
Contract Type
Part Time

Undertaking a comprehensive range of general and departmental portering duties to the required service delivery standards.

Main responsibilities
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
  • To always look out for opportunities to develop our service
  • As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
  • To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
  • To report health and safety issues to your line manager, including all accidents and near misses
  • To promote good safety habits and methods of work
  • To wear Personal Protective Equipment (PPE) as required
  • Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers, clients and colleagues
  • Use machinery as shown and taught, ensuring that equipment is used safely and in accordance with current regulations and Company policies
  • Report any maintenance issues, hazards or faults to your line manager
  • Take care at all times of any people, goods, equipment or vehicles and immediately report delays that may disrupt the service
  • To undertake general duties of a routine or non routine nature
  • To ensure effective communication and response times, through a two way radio conversation or other communication systems where provided
  • To be aware of the confidential aspects of the post
  • To adhere to confidentiality policies.  Breaches of confidentiality will result in disciplinary action
  • To adhere to client specific
  • To comply with any reasonable requests made by management
Ideal candidate
  • Excellent face to face manner
  • Good communication skills
  • Customer service focused
  • Team player and can-do attitude
  • Takes pride in personal appearance and hygiene
  • Self motivated and able to use own initiative
  • Ability to work under pressure whilst maintaining a positive mental attitude
About the company

Healthcare Retail, part of Medirest, is passionate at delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats.  The portfolio comprises of a number of high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in house brands.

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