Portering Manager- Watford

07 Mar 2017
04 Apr 2017
Ms Hannah Heuston
Job Function
Catering Manager
Contract Type
Full Time

Portering Manager- Watford - £30K+bonus+benefits

Monday-Friday (Occasional Weekends as business required)

We have an exciting and rare opportunity for a hardworking and experienced Portering Manager to join us at Watford Hospital.

As the Portering Manager you will report into the Operations Manager and will manage a highly trained team to deliver an efficient and profitable portering service, within contract scope and Company policies, procedures and guidelines. You will be overseeing 4 areas; the helpdesk, department porters, Waste team and also the General pool.


What is on offer?

A supportive management system, a highly skilled team and a rewarding career path.

You will be able to make your mark in a business that is going through growth and transformation. Youwill be rewarded for your achievement and will be able to implement your own ideas. You will be supported to be a great Manager.

A highly competitive salary +bonus +benefits is on offer for the right person.

Parking is available on site.

Transport links are excellent.

Main responsibilities
  • Understand and deliver all contractual terms for Portering services
  • Communicate any on site client changes in relation to Portering to line manager. 
  • Communicate regularly with client (as agreed)
  • Action plans are completed following client satisfaction surveys
  • Ensure that portering standards are high and impact on increase in positive patient satisfaction scores
  • Identify any additional opportunities for the contract and discuss with line manager
  • Action plans are completed following patient satisfaction surveys
  • Analyse and manage effectively in unit cost in relation to the Portering service.
  • Ensure full purchasing compliance of 89 6 5
  • Ensure records for the portering service are accurately inputted and maintained
  • All wastage is recorded and minimised
  • Complete labour schedule within the labour budget
  • Effectively minimise any agency and overtime spend
  • Analyse and manage effectively in unit costs relating to portering
  • Ensure budgets are understood and  achieved Ensure all costs are managed effectively within budget
  • To communicate site and company targets to portering team
  • Team are supported, trained, coached and developed
  • Labour turnover is monitored and team is fully recruited
  • Support the succession planning process
  • Ensure everyone is trained and adheres to all H&S and FS policies
  • To encourage participation in ‘Your Voice’ and implement action plan


Ideal candidate


  • GCSE or equivalent in English and Maths
  • Operational experience in a portering service
  • Computer literate
  • Strong communication skills
  • Strong organisational skills
  • Ability to work to strict pressured deadlines
  • Able to communicate at all levels


What else would enable the individual to meet the requirements of the role

  • HND/Degree in Management
  • Financial acumen
  • Industry aware

Assertive, calm and works well under pressure

About the company

Our company vision is Great People, Great service, Great Results. It’s a vision we hope you’ll share as it’s helped us to become a world class business, with over 50,000 people developing their careers with us, here in the UK alone. Join us and enjoy exceptional support, variety and opportunity.

Compass Group UK & Ireland offers excellent career and development opportunities, as an organisation that's proud of its great people, we believe in the opportunity to recognise and share success, that's why we offer a competitive salary, pension scheme and life assurance, sick pay, and company discounts. And because life isn't only about work, we offer a good annual leave entitlement too.

So if you are looking for the opportunity to achieve your full potential in a team that is focused on great people and great service, we'd love to hear from you.For more information about this role or working at Compass Group please contact Hannah Heuston- hannah.heuston@compass-group.co.uk.

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