Night Host

Recruiter
Location
45 Park Lane
Salary
Competitive
Posted
10 Apr 2017
Closes
08 May 2017
Sector
Hotel jobs
Job Function
Receptionist
Contract Type
Permanent
Hours
Full Time
  • To manage all resident guests' requirements from their arrival to their departure

**Come and work for the Best Employer in the UK’ - Catey winner 2015**

  • Provide a welcoming sense of arrival to all guests
  • Accurately complete the 'check in/out' process
  • Manage all guests' requirements including packing/unpacking, valet, in-room dining orders and delivery, housekeeping coordination, concierge and mini bar
  • Build genuine rapport with all guests to enable you to understand and anticipate their needs
  • Be the guest's point of contact throughout their stay
  • Create and deliver bespoke services to all guests including, for example, personalized mini-bars, cocktails prepared in the room, bespoke amenities for every guest, bespoke toiletries, "insider" invitations to events
  • Promote and up-sell all in-house guest services and sister properties
  • Create a sense of belonging to all guests, to guarantee their excitement to return

Health and Safety

  • Comply with all statutory and company health and safety, fire, bomb and security regulations
  • Ensure job required certificates are kept up to date

Flexibility

  • Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
  • You may on occasion be required to adjust your hours of work to cover the hotel needs

 

  • An excellent command of written and spoken English
  • Additional languages
  • A hospitality related qualification
  • Previous Front Office or Hotel experience
  • Previously worked in a luxury or 'avant garde' environment
  • Knowledge of London as a destination
  • An interest to learn about London's arts/fashion/music scene
  • IT literacy, Strong organizational skills, Creativity, Efficiency, without compromising guest attentionE
  • xperience of using a property management system (e.g. Opera), up-selling skills
  • The ability to communicate at all levels and build rapport
  • Ability to work proactively and independently
  • Confidence and originality to communicate in a non-scriptive manner
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users