Quality Auditor - Barnet General Hospital

1 day left

Location
London
Salary
£10 - £10
Posted
28 Apr 2017
Closes
26 May 2017
Ref
compass/TP/336776/32120
Contact
Miss Laura Corney
Job Function
Customer Service
Contract Type
Permanent
Hours
Full Time

The purpose of this role is to work closely with the Site Services Co-ordinator and the supervisory team to ensure the efficient operation of all Soft FM services including domestic, catering and departments.

  Package description

A new and exciting role has arisen at Barnet General Hospital within the Domestic Department. This is a Full Time Role in which the successful applicant will be working as a Quality Assurance Auditer.

The successful will be working:

8am - 4pm, Monday - Friday.

Resource Network is part of Compass Group UK & Ireland, who provide a full range of Hotel Services (including staff, patient and visitors catering, domestics, portering and security) at over 130 NHS Trust and private hospitals.

As a valued employee of Compass UK & Ireland, you will gain access to great discounts from thousands of high-street shops, restaurants, cafes, gym’s, cinema’s and much more.

Main responsibilities
  1. Supervise, co-ordinate, train and work with your team to provide a quality service.
  2. Ensure the whole team report for duty in good time, are clean and tidy and wearing the correct maintained uniform.  To maintain a high standard of personal grooming throughout your entire shift, leading by example. Inspect, record, monitor and if required take action to ensure that the high standards are maintained, (complying with Health & Safety and Food Handling and Hygiene Regulations) and feedback to you manager. Ensure that all duties are carried out in line with required standards. Responsible for carrying out internal audits for cleanliness in relation to Soft FM contract specification which details frequency and number of audits. Take lead of audit rectification program to ensure supervisory team are following up with frontline staff to sign off rectification in a timely and professional manner. Develop and maintain a customer-focused team; who are highly motivated and professional.  Ensuring that customer complaints are promptly dealt with, and action taken to prevent reoccurrence. Compile client interview reports and curtain change programme reports on a weekly basis’s for the service. Ensure that equipment is used safely and in accordance with current regulations and company policies. Report any accidents or near misses to your Line Manager and complete the relevant incident investigation pack if any employee or customer has an accident in the work area during their shift. Use the online AIR2 system to log accident or near miss to central functions. Comply with all Health & Safety legislation which is laid out in the company’s Health & Safety Manual, (COSSH procedures in the selection, use and recovery of cleaning chemicals and manual handling etc)  Report all maintenance issues and hazards following the local procedures. Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff. Develop good lines of communication and relationships at all levels within your team and with other colleagues, customers and key clients and stakeholders. Have an understanding of security processes within your area, in line with the company procedures. Compile and produce reports from available management systems and assist with monthly report input.
  3. Supervise, co-ordinate, train and work with your team to provide a quality service.
Ideal candidate

To possess good communication skills in order to liaise with a range of staff, internal and external customers and to provide and receive information on a range of issues some of which require independent judgement.

 

To have the ability to explain technical issues to staff, to assess staff training requirements and to provide advice, instruction and training.

 

To possess knowledge of cleaning techniques through experience and training.

 

To possess good team leadership/supervisory skills and an understanding of the different roles and skills of team members.

 

Ability to make judgements and decisions using own initiative, which may be critical to the effective delivery of services.

 

An ability to plan and organise own work, including working to agreed targets and objectives and in unpredictable situations where demands are service led.

 

To have an understanding of Health and Safety at work in order to make judgements on compliance and resolve any issues.  Good understanding of Manual Handling and Infection Control issues.

About the company

Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.