Manager

Location
London (City of), London (Greater)
Salary
Salary dependent on experience
Posted
17 May 2017
Closes
14 Jun 2017
Sector
Hotel jobs
Job Function
General Manager
Contract Type
Permanent
Hours
Full Time

Job profile

As Centre Manager you are responsible for ensuring the smooth operation of the Centre to ensure standards are maintained at a high level. You are responsible for managing and delivering high levels of client service, helping to meet the expectations and requirements of the client and Beaumont. You play an important role in providing the first impression for the Business Centre and Beaumont as well as the client companies. Client happiness is key and is a vital element of the business which needs to be managed and mirrored by the team you are responsible for.  

Key Responsibilities

  • Client happiness
  • Build and maintain client relationships to achieve high retention rates
  • Deal with all client enquiries and taking action in a timely fashion
  • Coordinate with New Business team to assist with client move ins, outs and around
  • Team management
  • General day to day management of team, delegating duties and tasks
  • Identify and implement training where necessary
  • Assist with constructive appraisal preparations for the team
  • Create and maintain a professional and positive culture amongst all staff
  • Responsible for on boarding all new joiners effectively
  • Working closely with Human Resources and Operations Manager to ensure grievances are handled correctly
  • Building management
  • Monitor, issue and manage CCTV and intruder alarm systems
  • Expertise in SALTO systems, with basic troubleshooting disseminated amongst junior staff
  • Responsible for managing and updating site inventories
  • Oversee and supervise facility management of the property
  • Supervise contractors on site and ensure call-outs are actioned
  • Provide reports on building facilities maintenance
  • Review, train and implement health and safety regulations where necessary
  • Accounting
  • Build close relationship with the finance team
  • Prepare the billing for client invoices twice a month
  • Manage petty cash
  • Collate all additional service charges for invoicing
  • Budget control
  • Authorise and manage all client or company orders, including raising PO
  • Credit control
  • IT and telecoms systems
  • Become an expert with Avaya telephone programming, patching and activation
  • Confident with the setup of LAN and IT to assist clients
  • Strong knowledge of comms room and cabinet management
  • Responsible for providing training in this area for new joiners and refresher sessions
  • Managing telephone call logger and pulling reports for accounting purposes
  • Conference and Meeting Rooms
  • Supervise the team in delivering 5-star services to meeting rooms
  • Strong understanding of conference room technology, including troubleshooting and resolving AV issues

Company profile

Beaumont are a boutique serviced office provider, with high-end locations around Prime Central London. We pride ourselves on attention to detail and impeccable service to allow businesses to operate as efficiently as possible, within a professional, relaxed and stylish atmosphere. Creating and maintaining this environment is vital to our clients and business therefore, we are always on the lookout for talent who embodies similar values.

We are medium-sized enterprise (SME) with less than fifty staff, and pride ourselves on a work culture akin to a close-knit family: the CEO, COO and FD sit side by side with their teams, and ideas to improve the business are welcomed and pushed from even the most junior staff.  We promote from within at every opportunity, and we reward and recognise colleagues on a weekly, monthly and quarterly basis.  We have an exciting growth pipeline, with the potential for existing staff to grow into new roles as the business expands into new locations around Central London.   

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