Soft Services Manager

17 May 2017
14 Jun 2017
Ms Katherine Bell
Job Function
Hotel Management
Contract Type
Part Time

If you are looking to progress your Facilities Management career then this could be the opportunity for you.

We are looking to recruit a Soft Services Manager role to be based at a prestigious Corporate Head Office in London located on the River Thames and walking distance from Blackfriars station.

This is an exciting role for a true professional and something who thrives in a demanding and customer focused environment


Main responsibilities
  • To effectively manage the Sodexo team and to ensure that exemplary facilities services are provided across the site
  • Deliver operational excellence across all Sodexo services, including cleaning, reception, logistics, gym and staff shop.
  • Motivate and lead the team to achieve high performance at all times.
  • Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.
  • Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices.
  • Work as part of a team ensuring high standards of service, customer satisfaction and contract retention.
  • Comply with Sodexo procedures, Health and safety and all legislative requirements.
  • Maximise customer satisfaction and help maintain a good working relationship with the site client representatives and customers.
  • To effectively manage and develop, undertake appropriate training and staff development.
  • Check with each team leader daily that all work is being carried out satisfactorily and in accordance with work schedules and to the standards required.
  • To be responsible for ordering materials, managing invoices, effective stock control mechanisms and collection of income in accordance with agreed policy.
Ideal candidate
  • Pro-active attitude and can be flexible in relation to duties and working hours.
  • Good understanding of working in a service focused environment
  • Ability to demonstrate strong organisational and planning skills
  • Ability to priorities and manage their time effectively
  • Work effectively without close supervision and must possess good organisational skills.
  • Ability to communicate clearly is seen as essential
  • Demonstrable success in developing and delivery stock control mechanisms
  • Experience of designing and delivering to targets to achieve quality standards, customer satisfaction and profit margins
  • Experience of delivering financial targets
  • Experience of customer service and in particular customer relationship management
  • IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems
About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process


front of house, customer service, people manager, leadership, retail management


retail, facilities, cleaning, manager, leader, customer