Bars Duty Manager
The students’ Union is an independent body affiliated to the National Union of Students and exists to support students in both their academic and non-academic experiences; whilst working closely with the University and local community.
Student leaders are elected by the student body, and supported by the staff’s expertise to deliver services and represent student needs; to enhance the experience of all students at the University of Lincoln.
The post-holder will assist in the day-to-day operation of the commercial venues (Tower Bars and Engine Shed), with a focus on the co-ordination of student staff, to ensure the provision of the highest standards of service and care for all customers and members.
The role will be responsible for maintaining the security of customers, staff and the building during Tower Bar duty management shifts, and, when required, assist in the duty management of larger capacity events.
Assist Venue Management in the day-today operation of Students’ Union commercial venues; Tower Bars and Engine Shed as and when required.
Assist Venue Management in developing a strong team, building effective communication with student staff.
Co-ordinate student staff to ensure customers are served with the highest level of service and care, in an efficient manner.
To be responsible for the security of customers, staff and the building during Tower Bar duty management shifts.
When required, assist the Venue Manager and Assistant Venue Manager in the duty management of multi-venue and larger capacity events.
To assist with the setting up of the venue(s) for events and activities and the effective opening and closing of the building.
To follow all necessary procedures to ensure safety of stock, for example, taking deliveries, stock transfers and stock rotation.
To co-ordinate staff during opening and closing of the Tower Bar venue, to ensure the efficient operation of the venue.
Be the main point of call for student staff during shifts on the floor, answering any enquires in a timely manner.
Deal with customer enquiries and complaints in a professional and timely manner.
Ensure that there is good communication from the kitchen service and bars service to support in the delivery of an effective and efficient service delivery.
Actively seek new ways to streamline processes, recommending new ideas and initiatives to the Venue Manager.
To keep all venue areas clean and tidy and to observe all Health and Safety requirements with particular reference to maintenance, risk assessments, hygiene, cleanliness and fire safety.
To undertake the cashing up procedure and other agreed financial obligations, paying particular attention to the security of cash. To report and cash issues to the Venue Manager.
To ensure all administration relating to the Venues department is complete and accurate, e.g. delivery notes, incident and accident reports, cash reconciliation and daily takings.
To observe as applicable and ensure the adherence to Licencing Laws, Procedure, and instructions relating to fire and accidents, Hygiene and Health and Safety Regulations and all aspects of consumer law.
To ensure compliance with Food Safety and Fire Safety policies and procedures.
Ensure that company standards for uniform and grooming are adhered to by all staff.
Ensure all company and cash handling procedures are adhered to at all times.
Assist the Venue Manager in maintenance of accurate line-cleaning and cellar due-diligence records.
Support the Venue Manager to monitor and manage maintenance issues.
Support the Venue Manager in maintaining budgeted wage percentage by controlling staffing levels during duty management shifts.
To demonstrate leadership in customer service, enabling staff to witness quality customer care. To help develop the team and enable them to deliver excellent customer service.
Ensure all staff provides a welcoming atmosphere for customers to encourage repeat business and develop top quality product to encourage repeat business.
Manage office administration when instructed.
Keep up to date with current promotions and new products.
Serve and present beverage, quickly and efficiently, meeting the expected standards.
Assist in keeping the bar, front-of-house and toilets clean and tidy at all times.
Make guests aware of offers on food and drink ranges available within the venues.
Speak to guests to ensure that they are satisfied with their meals.
Maintain personal knowledge by completing in-house training and attending course as required.
Work in a manner that reflects the values of the organisation as shown in the Union’s constitution and strategic plan, and in line with Union policies and procedures.
Promote a positive image of the University of Lincoln Students’ Union at all times.
Keep abreast of relevant national and local developments and attend conferences, training events and meetings as necessary.
Maintain confidentiality in respect of all areas of the job responsibilities and be aware of current policy relating to the Data Protection Act 1998.
Engage in appropriate training programmes as identified by your line manager.
Participate in the staff performance and development review scheme.
Actively follow and promote Union policies.
Some attendance at meetings outside normal office hours may be required.
Maintain confidentiality in respect of all areas of the job responsibilities, and be aware of current policy in relation to the Data Protection Act 1998.
To undertake such other additional duties as may be required from time to time, within the overall scope of the appointment as directed by the Senior Management Team or Duty Manger.