Deputy Front of House Manager

Henley-on-Thames, Oxfordshire
£23,878 - £28,454
06 Jul 2017
20 Jul 2017
Job Function
Front Of House
Contract Type
Full Time

Deputy Front of House Manager

Henley Business School

Henley on Thames - Oxfordshire 

£23,878 - £28,454

Ref: 19799


Henley Business School has 100 bedrooms and 11 Conference Rooms it is situated in 30 acres of beautiful countryside in the Chiltern Valley on the banks of the River Thames two miles from Henley on Thames. It provides management training for Post Graduates and Senior Executives from all around the world.

The core purpose of Hotel and Conference Services is to deliver a World Class Service which supports Henley’s strategic principles in promoting the quality of the Business School and its physical learning environment.

We deliver an exceptional service experience and our operational and support staff plays a significant part in delivering the Henley experience. Their contribution plays a major role in sustaining our quality reputation.

You will support the Front-of-House Manager in the smooth operation, development and financial performance of the department and cover for them during their absences.

You will assist in ensuring our service level promise is maintained and continues to be developed to assist us in reaching our goal.

Normal working pattern will be Monday to Friday but a flexible approach will be required to cover peak business times, large events and holidays.

You will have:

  • Excellent IT knowledge especially of Excel
  • Excellent communication, interpersonal and administrative skills
  • A passion for high quality customer service
  • Good organisational skills entwined with an excellent problem solving mind set
  • Knowledge of utilising booking and financial systems would be an advantage

For an informal discussion, please contact either Dereck St Clair, Head of Hotel Operations on 01491 418 839 or Jaime Alto, Front-of-House Manager on 01491 418 817.

To apply, please click on the apply button below.

Closing date: 20 July 2017.

The University is committed to having a diverse and inclusive workforce and we welcome applications for job-share, part-time and flexible working arrangements which will be considered in line with business needs.