Helpdesk Operator

High Wycombe
Up to 8.90ph
03 Aug 2017
31 Aug 2017
Miss Stacey Phillips
Job Function
Contract Type
Full Time

Medirest Helpdesk in High Wycombe has an opportunity for a Helpdesk to operate a support services Helpdesk at Bucks Healthcare NHS Trust. The service operates 24 hours a day, 7 days a week

Main responsibilities

As a member of the Helpdesk team this role is to handle incoming service requests from a number of clients and see them through to resolution, whilst providing exceptional customer service.

The work management process starts with our customers requesting facilities management assistance at one of their sites via a number of ways i.e. emails, incoming calls, etc. These requests together with planned preventative maintenance dockets are logged on our internal system then despatched to our operational site teams to resolve within a set service level agreement.  On completion, the helpdesk team will then be responsible for the closure of the event.

A number of the existing contracts also involve elements of financial preparation which includes the seeking of costs and obtaining financial sign off from the client.

Ideal candidate

You will need to be a calm and confident communicator, with the ability to receive and process service requests from around the Hospital in an efficient, friendly and professional manner. The environment requires someone who can respond quickly and is able to work under pressure.

IT knowledge would be beneficial, however previous experience is not essential, as full training will be given.

About the company

Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

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