Lounge Manager

Up to £25,500 + Benefits
04 Aug 2017
01 Sep 2017
Ms Ruth Mullin
Job Function
Front Of House
Contract Type
Full Time

We have an excellent opportunity for someone to join the Sodexo team in the Virgin Lounge at Manchester Airport. This role involves leading the team to ensure smooth day to day running of Lounge. 

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship, RHS Chelsea Flower Show and the Rugby World Cup.

Package description

Up to £25,000 + Benefits

Main responsibilities

Looking after the Lounge, we ensure Virgin Customers receive a high level of customer service, exceptional food and beverage offers and maximise their overall experience. This role involves working with the Virgin Holiday Lounge Manager, and Sodexo Account Management team, to bring added value to the contract though innovation, pro-activeness and service delivery. Building positive working relationships with airport teams, you will ensure all staff are trained, undertake staff appraisals, maximise customer service through training and create an environment where constant improvement is actively encouraged and recognised. Working with the Sodexo food and beverage development teams you will bring innovation to the food offers and be actively involved in the menu workshops. In addition you will complete reports, adhere to financial targets and complete all relevant health and safety and food safety documentation.

Ideal candidate
  • Experience in providing ‘high-end’ quality in customer service and product.
  • Can balance between creating and working in a fun environment with clear high quality service and product expectations.
  • Passion for food and innovation – ‘foodie’
  • Flexible to work 5 days out of 7 with shifts.
  • Excellent communicator
  • Motivated and an excellent motivator
  • Cost control
  • IT Skills