Guest Services Coordinator

Coworth Park
04 Aug 2017
01 Sep 2017
Hotel jobs
Job Function
Contract Type
Full Time

Reception / Front Desk:

Providing exceptional guest experience by anticipating guests' needs and ensuring a seamless service is delivered from arrival through to departure.

  • To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
  • To perform a seamless check in and rooming according to the Coworth Park standard
  • To perform a seamless check out according to the Coworth Park standards
  • Check in / Checkout and cashiering duties
  • Exceeding guests' expectations by providing a discreet and personalised service
  • To be intuitive to guests needs, always offering an alternative if the first outcome cannot be achieved
  • To provide detailed knowledge of the area, promote hotel services and endeavour to make the guests' stay as memorable as possible
  • Promote hotel service and facilities to our guests
  • To take reservation calls outside of office hours when needed according to the Coworth Park standards
  • To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable
  • To ensure that guest requests for transportation within the estate are delivered in a timely fashion
  • To drive buggies in a safe manner around the estate
  • Natural desire to serve and exceed guests' expectations
  • Innovative and insightful with a keen eye for detail
  • Consistent, composed and controlled approach
  • Good written and spoken English
  • IT literate, Opera reservations
  • Flexibility in attitude, approach and working hours (to include nights)
  • Previous experience in similar position desirable
  • The right to work in the United Kingdom
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users