Guest Services Coordinator

Recruiter
Location
Coworth Park
Salary
Competitive
Posted
04 Aug 2017
Closes
01 Sep 2017
Sector
Hotel jobs
Job Function
Receptionist
Contract Type
Permanent
Hours
Full Time

Providing exceptional guest experience by anticipating guests' needs and ensuring a seamless service is delivered from arrival through to departure.

  • To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
  • To perform a seamless check in and rooming according to the Coworth Park standard
  • To perform a seamless check out according to the Coworth Park standards
  • Check in / Checkout and cashiering duties
  • Exceeding guests' expectations by providing a discreet and personalised service
  • To be intuitive to guests needs, always offering an alternative if the first outcome cannot be achieved
  • To provide detailed knowledge of the area, promote hotel services and endeavour to make the guests' stay as memorable as possible
  • Promote hotel service and facilities to our guests
  • To take reservation calls outside of office hours when needed according to the Coworth Park standards
  • To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable
  • To ensure that guest requests for transportation within the estate are delivered in a timely fashion
  • To drive buggies in a safe manner around the estate
  • Natural desire to serve and exceed guests' expectations
  • Innovative and insightful with a keen eye for detail
  • Consistent, composed and controlled approach
  • Good written and spoken English
  • IT literate, Opera reservations
  • Flexibility in attitude, approach and working hours (to include nights)
  • Previous experience in similar position desirable
  • The right to work in the United Kingdom
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users