Retail Operations Manager

Up to £35,000 + Benefits
10 Aug 2017
07 Sep 2017
Ms Ruth Mullin
Retail jobs
Job Function
Contract Type
Full Time
Sodexo have secured a new contract with Farnborough International Exhibition and Conference Centre, which is set to become the pre-eminent events venue in the South East, as such we are looking for a Retail Operations Manager. The centre is set to open early in 2018 and Sodexo are extremely pleased to be part of this exciting new venture.  This role offers the opportunity to join the team from the start and establish the venue as a leading events destination. As the Retail Operations Manager you will support in delivering the retail offers, providing innovation and expertise in this field.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship, RHS Chelsea Flower Show and the Rugby World Cup. 
For more information on working in our Sports and Leisure Sodexo business see Careers in Sports and Leisure

  Package description

Up to £35,000 + Excellent Benefits

Main responsibilities
This role will manage the retail function of this fantastic new venue, you will make sure retail offers to the customers are market leading, driving an exceptional service standard and ultimately impacting the overall customer experience. This role involves retail set up, equipment, general logistics and liaising with the Staffing Coordinator to ensure the events are adequately resourced. With overall responsibility for the retail outlets you will lead the teams, liaise with other departments, manage budgets, produce reports and ensure compliant standards across Food and Health & Safety. Taking responsibility for your specialised area you will also build long lasting relationships with the Client, whilst developing a motivated and stable team. This is an excellent opportunity for a passionate and hands on individual with an interest in hospitality, retail or events.


  Ideal candidate
  • Operational knowledge, skills and experience in Hospitality & Retail Management
  • A flexible approach to working hours
  • Management of a large and diverse casual team
  • Client liaison
  • Resilience to manage multiple tasks and prioritise importance
  • Excellent written and verbal communication skills
  • Confident in the use of MS Office, especially Excel along with other computer programmes 
  • Motivated and adaptable, confidently able to manage workload and different tasks simultaneously