Telecoms

Location
Birmingham
Salary
£7.60 - £7.60
Posted
11 Aug 2017
Closes
08 Sep 2017
Ref
compass/TP/308146/35028
Contact
Mr Ben Hopkins
Job Function
Administration
Contract Type
Permanent
Hours
Part Time

We are looking for a talented, enthusiastic and experienced Switchboard operative based at our Birmingham head office This role is key in providing excellent service to our client and customers

To provide cover for the for the Helpdesk service when required.

This position will be on a shift rotation Monday to Friday between 6.30am and 6PM and some Saturday mornings between 8am and 12

Package description

Resource Network is the central hub behind relief staff for Compass Group, the largest contract catering company in the world.  Resource Network delivers temporary casual work direct to Compass Group clients, including the O2 arena, KPMG, Deloitte and Sainsbury's. We aim to recruit team members in front of house, back of house and chef roles who strive for perfection and are ambitious for delivering world class service to our clients and customers.

Main responsibilities
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To take personal responsibility for correcting customer or client service problems
  • Maintaining supplier, client and field relationship
  • Completion of helpdesk logs
  • System and call review as and when required
  • Escalation and Chasers with the field and suppliers alike
  • Maintaining of internal logs and reports
  • Enforcing and monitoring of SLAs
  • Assist colleagues in a willing and positive manner including assisting with other duties as required
  • Attend all relevant training sessions and meetings
  • Be prepared and trained to cover all additional roles within the department to ensure cover is maintained
Ideal candidate
  • Strong communicator
  • Self-starter
  • Team player
  • Trustworthy and honest
  • Diligent and has an eye for detail
  • Previous experience in administrative roles
  • Excellent working knowledge of Word, Excel and PowerPoint
  • Integrity and the ability to maintain a high level of confidentiality
  • High standard of literacy skills
  • Proven track record in planning, organisation and time management
  • Excellent telephone manner
  • The ability to maintain a high level of confidentiality
  • Can Do attitude
About the company
Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Team work, Passion, Can-Do and Responsibility.