IT Support Analyst

£7.50 - £7.50
31 Aug 2017
28 Sep 2017
Mr Ben Hopkins
Job Function
Contract Type
Part Time

Resource Network is the central hub behind relief staff for Compass Group, the largest contract catering company in the world.  Resource Network delivers temporary casual work direct to Compass Group clients, including the O2 arena, KPMG, Deloitte and Sainsbury's. We aim to recruit team members in front of house, back of house and chef roles who strive for perfection and are ambitious for delivering world class service to our clients and customers.

Main responsibilities

Overall Purpose of the Role

  • Provide outstanding customer service
  • Deal with incoming queries to the IT Support desk in a professional manner
  • Resolve software faults and queries for end users in line with agreed service levels
  • Ensure maximum availability to deal with telephone, email or IT Support forum queries
  • Accurate recording of all queries in the ticket management system
  • Interact with third party maintenance providers as required
  • Adhere to call management and problem management working practices ensuring all targets are achieved
Ideal candidate

·       Must have personal confidence and credibility

·       Must have excellent communication skills at all levels

·       Must have measurable interest and knowledge of IT systems that exceeds basic knowledge

·       Must possess a mature and calm approach

·       Must have the ability to prioritise workloads and have the ability to work as part of a successful team

·       Must be customer focused, and be able to build professional relationships

·       Must have good attention to detail

·       Must have at least GCSE C or above in Maths and English


  • Experience of dealing with peers or the public in a professional manner, either voluntary or paid where a reference is available
  • Has provided IT Support to users on a small scale, IE friends and family
  • Has provided coaching or training to peers or the public
  • Evidence of own responsibility and commitment
About the company

Whether it's your first back step back into employment, or you're just looking for a new challenge to fit your lifestyle. Let us support in matching you to the right job to develop your skills. Working through Resource Network comes with a range of benefits, something our regular team members use on a daily basis.

  • Flexible Working Hours
  • Supportive Team
  • Perks at Work (Retail discounts, money off cinema tickets, family days out)
  • Holiday Accruement
  • Weekly Payment   

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