Hospitality Assisant

Recruiter
Location
London South Bank University
Salary
plus range of Elior benefits
Posted
21 Sep 2017
Closes
19 Oct 2017
Job Function
Front Of House
Contract Type
Permanent
Hours
Full Time

Key Tasks & Responsibilities

As Hospitality Assistant for Elior you will be expected to:

  • Ensure full area of responsibility is clean, appropriately presented and stocked at all times
  • Responsible for the preparation, delivery and clearing back of Hospitality in numerous locations around Campus.
  • Ensure thorough and up to date knowledge and understanding of menu and special offers in order to provide relevant information to customers and clients
  • Be responsible for smooth operation of relevant equipment reporting any maintenance issues in line with procedures
  • Ensure all complaint handling is dealt with professionally and in line with procedures
  • Ensure that COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported in line with procedures
  • Maintain client and Elior UK confidentiality and security at all times

Skills, Experience and Qualifications

As Hospitality Assistant we look for:

  • Warm, friendly and genuine with excellent all round communication skills – Essential
  • Experience in delivered hospitality service – Essential
  • Adaptable, whilst able to conform strictly to Elior UK procedures and operating procedures and rules - Essential
  • Ability to establish strong relationships with colleagues and customers and maintain professional image at all times – Essential
  • Flexibility with regards to working hours – weekend work is sometimes required as is evening work - Essential
  • Methodical, thorough with persistence to see a job through to conclusion - Essential

Core Values and Behaviours

Because we believe that the whole eXperience matters as Hospitality Assistant for Elior we look for:

  • Employee Recognition: recognise and value the contribution of others.
  • Loyalty to our client/customer satisfaction: warm, friendly and genuine with ability to build trust and loyalty.
  • Innovation: actively seek to improve ways of working and offer suggestions.
  • Operational Excellence: committed to achieving results through demonstrating a “can-do” attitude.
  • Responsibility: takes personal responsibility to ensure all Elior ways of working are adhered to.