Housekeeping Supervisor

Coworth Park
29 Sep 2017
27 Oct 2017
Hotel jobs
Job Function
Contract Type
Full Time

You will join a team of six Housekeeping Supervisors who oversee a team of 42 Housekeeping Attendants and House Porters to ensure that housekeeping is carried out safely and correctly and provide the highest standards of cleanliness and comfort for our guests and colleagues.

  • Responsible for assigning and supervising activities for all Housekeeping team members, by leading, coordinating and motivating the team.
  • Check arrivals and departures and any traces on a daily basis
  • Work closely with the Coordinator to check the computer system throughout the day for updates of rooms
  • Ensure clean, orderly and well maintained hotel areas to Dorchester Collection standards
  • Assist in key control and the worksheets for the team
  • Be proactive with guests throughout the hotel when responding to queries they may have
  • Ensure all equipment is well maintained and in working order
  • Assist with monitoring the linen, cleaning and guest supply stocks to prevent damage, over use and wastage
  • Manage housekeeping areas ensuring a high standard of cleanliness
  • Quality control of guest, public and back of house areas
  • Coordination of daily housekeeping operations
  • Inspection of areas and bedrooms for cleanliness and that the required standards are met
  • Complete all required reports correctly and in a timely manner
  • To ensure a high standard or appearance and conduct are adhered to and any matters are reported
  • Ensure the store rooms are regularly cleaned and tidy.
  • Ensure special attention is paid to our VIP rooms
  • Report maintenance issues and check rooms following completion by the Engineering team
  • Experience in a supervisory role in a luxury property
  • Good knowledge of Housekeeping processes & procedures
  • Knowledge of hotel and industry legislation e.g. Health & Safety
  • Excellent communicator and team leader
  • Organised with an eye for detail
  • IT literate
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users