VDU Medirest Helpdesk Operator

Location
Northwick Park Hospital
Salary
Up to 8.00ph
Posted
11 Oct 2017
Closes
08 Nov 2017
Ref
compass/TP/299488/32834/MT
Contact
Mr Matthew Turrell
Job Function
Administration
Contract Type
Permanent
Hours
Full Time

We are currently looking for a number of VDU Helpdesk Operators to provide an efficient and effective support service in respect of Helpdesk Services and respond to Client and Customer requirements.

Main responsibilities
  • Despatch, collect and compile accurate information
  • Process information relevant to all services
  • Competent level of IT literacy and focus on high levels of customer care
  • Due to the expansion of the helpdesk we have a vacancy for
  • “Helpdesk Operator” – 37.5hours per week including rotating night-shifts
  • The post holder will report to the Medirest – Portering Manager, for the delivery of the helpdesk operator role.
  • To provide an efficient and effective support service in respect of Helpdesk Services
  • and respond to Client / Customer requirements
  • Despatch, collect and compile accurate information
  • Process information relevant to all services
  • Competent level of IT literacy and focus on high levels of customer care
  • Answer the telephone, deal with telephone enquiries and take messages in a polite and professional manner
  • Communicate relevant information to Departments
  • Respond to task within specified key performance Indicators
  • Identify and develop opportunities, through initiative ideas and creative thinking (by being proactive)
  • Perform any duties as requested appropriate to the needs of the business
Ideal candidate
  • Ability to promote a welcoming environment where our colleagues, clients and customers receive great service
  • Polite and friendly
  • Good Customer Care skills
  • Neat and tidy in appearance
  • A 'can do' attitude, prepared to help out the rest of the team in a willing and positive manner
  • Able to work in a busy environment
  • Good level of accurate typing skills (35 to 40 words per minute)
  • Good spelling skills
  • Attention to detail
About the company

Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.