Front Of House Assistant

Up to 9.00ph
03 Nov 2017
01 Dec 2017
Mr Matthew Turrell
Job Function
Contract Type
Full Time
We are looking for a Front of house assistant  to provide administrative support and holiday cover to front of house services, to include, but not limited to; reception, travel team, conference room bookings, conference suite and event support. This is a varied and flexible role that requires a person fully focused on team working, with good organisational skills and able to manage their priorities according to the business need. Due to the flexibility of the role, hours will vary at short notice, however you will be provided with as much notice as possible.

Main responsibilities
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • Providing a warm and informative welcome to NG employees and introducing them to the area and its facilities
  • Build a rapport with the customers onsite
  • You will be extremely customer focused and be able to deal with enquiries and queries in a proactive and efficient manner, ensuring guest satisfaction at all times
  • You will manage each position assigned to you to the best of your ability and support all teams where required
  • Detail-oriented and able to forecast what will be needed for the weeks ahead depending on the department you are supporting
  • You will demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • Directly works with all on site teams for consistent service
  • You will seek customer feedback, passing information gained onto your line manager
Ideal candidate
  • Good communication skills in order to be able to liaise with a wide range of stakeholders, management team members, colleagues and customers within your work environment
  • Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
  • Ability to work under pressure whilst maintaining a positive attitude
  • Good personal time management skills
  • Good IT skills, with knowledge of Microsoft Office Suite
  • Flexible approach to working hours and environment
About the company

14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. For organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts delivering great service in safe environments every day.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.

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