Helpdesk Advisor

Location
Northampton
Salary
Up to £18,000
Posted
16 Nov 2017
Closes
14 Dec 2017
Ref
compass/TP/83355/37555/SP
Contact
Miss Stacey Phillips
Job Function
Food & Beverage
Contract Type
Permanent
Hours
Full Time

We are currently looking for an enthusiastic Helpdesk Advisor to join our team.

Main responsibilities

As a member of the Helpdesk team this role is to handle incoming service requests from a number of clients and see them through to resolution, whilst providing exceptional customer service.

The process starts with our customers requesting facilities management assistance at one of their sites via a number of routes. These requests together with planned preventative maintenance activities are logged on the CAFM system then despatched to the relevant 14forty Field Workforce (this may be including approved contractors for action). On completion, the helpdesk team close the job on the system.

Ideal candidate
  • Exceptional Customer Service Skills and good telephone manner.
  • Strong IT literacy skills.
  • Good numerical skills
  • Provides cover for other members of team if required
  • Responsible for managing and prioritising own workload
  • To work as a fully integrated member of a centralised helpdesk¬†
  • ¬†
About the company

14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. For organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts delivering great service in safe environments every day.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.