Sales Manager

The Dorchester
22 Nov 2017
20 Dec 2017
Hotel jobs
Job Function
Contract Type
Full Time

We are now recruiting for a Sales Manager to nurture existing clients and to develop new business on the West Coast USA, covering the Corporate & Leisure Market  (all RFP Co ordination) and specific handling of Financial, Insurance, Private Banking on an individual, group and catering basis. To develop close relationships with clients through pro-active sales, appointments, presentations, entertainment and Fam Trips. Drive transient, group and event revenue. Close liaison with the rest of the Sales and Marketing team and Group and Event Sales team. Act as Ambassador to The Dorchester, Coworth Park and 45 Park Lane at all times.

  • Responsible for nurturing, maintaining and developing business for all aspects of The Dorchester (bedrooms, restaurants, events) in designated market segments and territories.
  • To promote The Dorchester as the number one hotel in London and to gain a reputation as a "must know" contact across client base.
  • To work as a highly valued team member and to gain an understanding of the various different markets visiting The Dorchester.
  • To introduce Coworth Park and 45 Park Lane to client base, to sell all three properties with passion, enthusiasm and understanding.
  • To be mindful and responsible for optimising The Dorchester's revenue to achieve hotel and personal goals.
  • To act as a high level communicator and knowledgeable expert for corporate business.
  • To conduct an average of 10 appointments per week with all activities duly noted in Delphi with follow up and future activities in place.
  • To ensure seamless handover of all confirmed pieces of business to operational departments.
  • All written and verbal communication should be precise, accurate and to the highest standard.
  • To ensure a clear and prompt response to all client requests with a "can do" attitude.
  • To monitor and control levels of business from designated market segments and territories and analyse changes intelligently in order to respond accordingly.
  • To be constantly innovative and forward-thinking in the way in which the sales message is relayed to clients in order to stand out amongst our competitors.
  • To be aware of high and low demand periods of the hotel, the city and competitors.
  • Identification and communication of industry innovations and assessment of innovations for possible roll out.
  • To be aware and up-to-date on the corporate strategies of competitor hotels.
  • To be fully aware of the hotel's policies and key standards.
  • To be familiar with the hotel's health and safety policy and to identify and report hazards.
  • Any other reasonable requests made by the Area Director of Sales and Head of Sales.
  • Highly developed inter-personal skills with skills in persuasion, negotiation and influencing.
  • Ability to develop rapport with clients from all different backgrounds and adapt style accordingly
  • Good analytical, accuracy and numeric skills
  • Well organised and priority focussed and quick to adapt to change
  • Highly computer literate
  • Knowledge of hotel systems - Opera and Delphi.
  • Ability to work under own initiative in a highly pressured environment
  • Eligibility to work in the United Kingdom.
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users