Service Delivery Manager North East

North East
£40k - £45k dependant on experience
28 Nov 2017
26 Dec 2017
Ms Caroline Pearson
Job Function
Contract Type
Full Time

We have a fantastic opportunity for an experienced Service Delivery Manager to oversee multiple units across the North East offering catering, cleaning and security.

This is brand new contract due to be mobilised in January with a total of 223 sites across the UK!

For the right Service Delivery Manager we are offering a highly competitive salary & benefits, a supportive management system, a trained and enthusiastic team and the opportunity to work for a company that embraces new ideas and a training and development culture. Along with fantastic training and development machines to help you progress your career with Compass.

Main responsibilities

The Service Delivery Manager will develop and lead a team of site managers within a geographical region and single contract to provide exceptional service to our clients. Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. Drive and exceed new and existing customer requirements.

Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to your direct reports, line manager and Leadership teams, in line with the One Compass vision, values and overall business strategy.

Ideal candidate
  • Senior management experience leading and inspiring operational teams to deliver results
  • Led the implementation of change programmes to deliver operational benefits
  • Experience of working within brand guidelines to deliver results
  • Experience in highly commercial and price sensitive market
  • Excellent communication and presentation skills
  • Retail and facilities management experience
  • Managed senior level third party relationships
About the company

14forty self-delivers food and hospitality, cleaning, security, guest and business services, and works with trusted partners to deliver other, technical services. Through its provision of a truly integrated service, with a single management point of contact 14forty reduces organisational expenditure on facilities management, drives bespoke service agreements and provides better value for money.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients. Its employees are highly trained and multi-skilled enabling them to fulfil several functions, whilst one point of contact and intelligent management information ensure that performance expectations are exceeded.

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