Front of House Supervisor

Recruiter
Location
Cambridge, Cambridgeshire
Salary
37.5 hours per week, £9.50 per hour
Posted
30 Nov 2017
Closes
28 Dec 2017
Job Function
Front Of House
Contract Type
Permanent
Hours
Full Time

Job Title

Restaurant Supervisor

Location

Riverside Restaurant, Cambridge

Summary of Role

To assist the Catering Manager with the day to day running of the site including supervising front of house during busy service periods and assisting with administration such as cashing up, ordering etc. As Supervisor you will be responsible for motivating your team to achieve Elior UK objectives. Also for ensuring maximised efficiency of all resources available to ensure excellent service delivery in line with clients and Elior UK requirements within your area of responsibility.

Key Tasks & Responsibilities

As Supervisor for Elior you will be expected:

  • Proactive management of team for area of responsibility. Responsible for assisting in the recruitment process and providing ongoing support, training and development for the team.
  • Responsible for supporting the “Elior eXperience” communication and for embedding the standards within the team supporting the service champion as appropriate.
  • Responsible for ensuring ongoing team communications, including building internal relationships, management reporting and client liaison to support the delivery of operational excellence.
  • Ensure the team has thorough and up to date product and service knowledge in order to provide relevant information to customers and clients.
  • Responsible for ensuring that all complaint handling is dealt with professionally and in line with procedures.
  • To manage and support the compliance of COSHH, Health & Safety, Hygiene and Food Safety regulations throughout the team and to report any incidents in line with procedures.
  • Responsible for maintaining, ordering and controlling food stocks within budget.
  • To support innovative menu planning and design of food service within specified budget.

Skills, Experience and Qualifications

As Supervisor we look for the following:

  • Experience in a similar Bistro style restaurant.

Core Values and Behaviours

Because we believe that the whole experience matters at Elior we look for someone who shares the same values:

  • Employee Recognition: recognise and value the contribution of others.
  • Loyalty to our client/customer satisfaction: warm, friendly and genuine with ability to build trust and loyalty.
  • Innovation: actively seek to improve ways of working and offer suggestions.
  • Operational Excellence: committed to achieving results through demonstrating a “can-do” attitude.
  • Responsibility: takes personal responsibility to ensure all Elior ways of working are adhered to.

Salary & Benefits

 £9.50 per hour

As well as an enjoyable place to work, Elior offer a comprehensive benefits package including access to offers, promotions and discounts to retail and leisure providers.

 

 

Hours

Monday-Friday 37.5 hours

Contact

debbie.loftus@elior.co.uk

07971 450992

Closing Date

22.12.17

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