Service Centre Operator - Kings College Hospital

Location
London
Salary
£7.79 - £7.79
Posted
04 Dec 2017
Closes
01 Jan 2018
Ref
compass/TP/242832/37924
Contact
Mr Henry Labi
Job Function
Administration
Contract Type
Permanent
Hours
Part Time

We currently have an exciting opportunity for motivated, customer focused individual to work with our high profile contract in Kings College Hospital. You will be a first point of contact for our Client.

Main responsibilities
  • First point of contact for incoming telephone calls and service requests received by telephone and e-mail
  • Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement )
  • Sort and dispatch calls to relevant departments
  • Prioritise urgent jobs
  • Escalate any complaints as required and support continuous improvement
  • Ad hoc administration duties
Ideal candidate
  • computer literate
  • good telephone mannerism
  • great communication skills
  • excellent customer service skills
About the company

Medirest, part of Compass Group, is the UK’s leading healthcare support service brands, working in more than 50 acute hospitals and medical treatment centres. Our aim is to provide the highest quality, best value cleaning, catering, logistics support and retail services to the healthcare sector. Medirest improves the patient experience by consistently delivering:

  • Clean and safe hospitals
  • The best patient dining experience in the world
  • Flexible and professional logistic services including ‘on-demand’ portering, helpdesk and support services
  • The best choice of retail brands including high street name