Contact centre consultant

Location
Birmingham
Salary
£7.70 - £7.70
Posted
03 Jan 2018
Closes
31 Jan 2018
Ref
compass/TP/308146/38419
Contact
Mr Ben Hopkins
Job Function
Administration
Contract Type
Permanent
Hours
Part Time

We are currently recruiting for a Telephone Agent to join our team.

As a Customer Service Telephone Agent, you will be responsible for taking a high volume of inbound calls relating to all aspects of temporary recruitment and supporting with general enquires.

Main responsibilities
  • Answer calls in a friendly manor
  • ensure all KPI's are met
  • Work with the team to grow our casual work force
  •  this role has no sales calls but you must be of a persuasive nature and be able to control the flow of a conversation
Ideal candidate

The ideal candidate will have relevant experience in a Customer Service driven role, ideally telephone based and have the ability to communicate in a positive and professional way.

 

An excellent telephone manner and enthusiasm to provide excellent customer service is imperative for this role.

 

The centre is open from 07:00 – 17.30pm Monday to Friday with a shift pattern of alternative early (7am – 3.30pm) and late (9am – 5.30pm) shifts. 

About the company
Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Team work, Passion, Can-Do and Responsibility.