Helpdesk Operative

Location
Watford Hospital
Salary
£7.50 - £7.70
Posted
08 Jan 2018
Closes
05 Feb 2018
Ref
compass/TP/308146/38573
Contact
Mr Ben Hopkins
Job Function
Administration
Contract Type
Contract
Hours
Part Time

Resource Network is the central hub behind relief staff for Compass Group, the largest contract catering company in the world.  Resource Network delivers temporary casual work direct to Compass Group clients, including the O2 arena, KPMG, Deloitte and Sainsbury's. We aim to recruit team members in front of house, back of house and chef roles who strive for perfection and are ambitious for delivering world class service to our clients and customers.

 

we are looking for 

2 x full timers; 37.5 hour contract

  • Able to complete 7am – 3pm shift
  • Able to complete 3pm – 11pm shift
  • Able to work a 5 of 7 roster – will include weekends
Main responsibilities
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To take personal responsibility for correcting customer or client service problems
  • Maintaining supplier, client and field relationship
  • Completion of helpdesk logs
  • System and call review as and when required
  • Escalation and Chasers with the field and suppliers alike
  • Maintaining of internal logs and reports
  • Enforcing and monitoring of SLAs
  • Assist colleagues in a willing and positive manner including assisting with other duties as required
  • Attend all relevant training sessions and meetings
  • Be prepared and trained to cover all additional roles within the department to ensure cover is maintained
Ideal candidate
  • Strong communicator
  • Self-starter
  • Team player
  • Trustworthy and honest
  • Diligent and has an eye for detail
  • Previous experience in administrative roles
  • Excellent working knowledge of Word, Excel and PowerPoint
  • Integrity and the ability to maintain a high level of confidentiality
  • High standard of literacy skills
  • Proven track record in planning, organisation and time management
  • Excellent telephone manner
  • The ability to maintain a high level of confidentiality
  • Can Do attitude
About the company

Whether it's your first back step back into employment, or you're just looking for a new challenge to fit your lifestyle. Let us support in matching you to the right job to develop your skills. Working through Resource Network comes with a range of benefits, something our regular team members use on a daily basis.

  • Flexible Working Hours
  • Supportive Team
  • Perks at Work (Retail discounts, money off cinema tickets, family days out)
  • Holiday Accruement
  • Weekly Payment       

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