Spa Manager

1 day left

Recruiter
Location
Coworth Park
Salary
Competitive
Posted
26 Jan 2018
Closes
23 Feb 2018
Sector
Hotel jobs
Job Function
Health, Beauty and Spa
Contract Type
Permanent
Hours
Full Time
  • Assist the Spa Director to lead & motivate the Spa team to provide consistently outstanding service to our guests.
  • Manage and monitor Spa operations to optimise business potential.
  • Take responsibility for training, motivation and nurturing of the team.
  • Be hands on assisting the team as required.

Customer Service:

  • Anticipate, identify and ensure customer needs are being met at all times
  • Obtain guest feedback and monitor 'Medallia' feedback and respond as required
  • Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
  • Demonstrate and encourage gracious reception procedures in the booking and handling of guests.
  • Constantly be available throughout the Spa to the team and guests
  • Actively identify engineering or housekeeping needs and liaise with the relevant people for quick resolution.
  • Develop positive relationships with Spa members

The team:

  • Assist with recruitment of Spa Therapists, Spa Reception and Spa Attendants.
  • Lead the team in their daily tasks and working closely with a pool of Freelance Therapists to support the business as required.
  • Implement ongoing skills training to ensure service standards are upheld.
  • Perform PDP's and follow through action plan with the team.
  • Assist with employee relations
  • Delegate tasks as relevant whilst overseeing and monitoring of progress and results.

Operations:

  • Attend daily briefings to provide details on VIP's and spa bookings
  • Attend Leadership meetings and participate in projects as required
  • Maintain a professional relationship with suppliers and providers
  • Ensure all procedures such as opening and closing are efficient, effective and that the team are complying with them.

Financial:

  • Maintain acceptable payroll commitments
  • Implement opportunities for managing operational costs and boosting the bottom line.
  • Develop procedures for accurate inventory control and monitoring.
  • Administer staff and client scheduling for maximum revenue generation and profitability.
  • Continuously review the market and the products used.
  • Assist the Spa Director with the administration and financial control of the Spa membership.

Marketing:

  • Support the Spa Director by staying on top of the Spa industry trends.
  • Consistently develop and grow retail sales through training, tools and monitoring.
  • Qualification in Spa Management would be ideal
  • Previous experience at a Senior level within a Spa environment
  • Ideally experience within a five star environment
  • Previous experience of leading a team
  • Qualified at a Therapist level and willing to take on Therapist responsibilities on an adhoc basis if required.
  • A good knowledge and passion for treatments, therapeutic and beauty products.
  • Financial, accounting, budgeting, payroll and expenses control experience
  • Previous experience of treatment appointment software and Labour management
  • Computer literate in Word, Excel, PowerPoint and Outlook.
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users