Cafe Specialist Lead

South East England
Competitive Salary
13 Feb 2018
02 Mar 2018
Job Function
General Manager
Contract Type
Full Time

We’ve got a vacancy for a Level 4 CAFE TRADING MANAGER - SOUTH to work within our Cafe team. This is a field based role managing a team of area specialists in the South region and supporting the development & improvement of operational procedures & standards across the full estate.

The purpose of this role is to lead the south cafe businesses to deliver the very best service and standards for customers by coaching your cafe specialists to enable this through their cafe management teams & also working in conjunction with the store leads. You will be accountable for the success of your region as measured by the cafe scorecard. You will also work closely with the North and Central trading managers to ensure consistency of standards across the estate and look for ways to continually improve.

You’ll have support from the Head of Trading Cafes as well as a central buying and operations support team and will have direct line management responsibility for about 5 people.

In the role you’ll do things like this;

  • Lead your café teams to:

    • deliver outstanding customer service in their cafes through friendly, helpful and efficient service, always putting the customer first.

    • Deliver food we are proud to serve through ensuring effective production planning, cooking, holdtimes and presentation standards of food served in your cafes.

  • Develop effective relationships with stakeholders to facilitate clear and effective communication channels & accountability.

  • Support generation & implementation of new and evolved operational procedures and commercial activity across the Café business to step café business forward in line with Café strategy.

  • Deliver cafe scorecard results, operations procedure adherence & accountability for your cafes P&L

About You

Some training will be given to you in the role however you’ll need to have a passion for delivering outstanding customer service, product quality and operational efficiency. It would be really great if you already had experience in any of the following too;

  • Commercial knowledge and understanding of the drivers to grow the business and manage costs

  • Food Led - Experience and understanding of managing a foodservice business

  • Management experience - Track record of having impact in your business and influencing those you deal with

  • Field based experience

  • Recognising improvements and supporting the implementation of change

About The Company

Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you plus two more for friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.

We are an equal opportunities employer and welcome applications from all sections of the community.

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