Contract Director

06 Mar 2018
03 Apr 2018
Ms Caroline Pearson
Job Function
Catering Manager
Contract Type
Full Time

We are looking for a talented and experienced Contract Director that can lead a large team with the support of a number of senior direct reports and help enhance our food offer and service provision through the development of great relationships across Northumbria University.

As a Contract Director, you will be passionate about great food and be up to date with the latest trends to allow you to deliver innovative and exciting ideas.  

You will work on specific opportunities by providing excellent service to the customers, strong financial acumen, service improvements and business growth.

Main responsibilities
  • Lead and drive the strategy of retention and growth through leading the development of long term account plans, including a rolling lifecycle review process
  • Maintain and develop contract reporting and monitoring to contractual requirements captured in the Monthly Contract Performance Report
  • Lead and develop your Senior Management Team to assist you in the success of the contract
  • To develop and manage a network of internal relationships to ensure customer requirements are anticipated and met.
  • Achievement of contractual KPI’s and avoidance of contractual penalties
  • To work with the Client to deliver value through improved management of contracts to help drive service excellence and customer advocacy
  • Develop budgets and identify areas in which service efficiencies linked to customer satisfaction can be made in the operating costs
  • Deliver financial controls to measure the contract performance in line with annual budgets
  • Support the development of industry knowledge to ensure Compass remains at the forefront of innovation, thereby helping to drive growth.
  • Continuously champion the improvement activities within the contract
Ideal candidate
  • Excellent understanding of Catering Management, service level specification and performance management delivery 
  • Excellent financial, commercial, business knowledge and people acumen to support the operational team
  • Excellent customer presentational ability, both verbal and written
  • Strong knowledge of HR policies and procedures
  • Excellent people leadership skills, with evidence of the ability to engage and motivate people at all levels
  • Strong customer service ethos
About the company

Chartwells is the leading provider of catering and support services to the education sector in the UK. We provide innovative catering, hospitality and food service by creating imaginative food offers delivered with an exceptional service.

We know as a company that great service comes from offering great food made from quality ingredients delivered with exceptional customer service. Our teams use seasonal produce, adding creativity to let the food speak for itself. We pride ourselves on being able to provide a diverse range of cuisines that keep up to date with today’s trends ensuring we offer a great dining experience.

We nurture and develop our teams to enrich their skills which allows them to show their passion and inspiration that as a company we are proud encourage.