Queen’s University Belfast
Accommodation, Student Plus
Queen’s Accommodation currently houses over 2,300 students and staff in the Elms Village, Malone Road and Queen’s Houses and apartments close to the main campus. Queen’s University Belfast is opening two new City Centre Student Accommodation developments in September 2018 that will become home to over 1,200 new students studying at the University for 2018-19.
This is an exciting new chapter for the University and will enable us to provide high quality, secure safe and affordable accommodation to over 3,400 Queen’s students. Queen’s is delighted to be able to bring new job opportunities to the local market as part of this investment and ensure that we continue to attract the brightest students to study at Queen’s and live in Belfast.
Our staff are key to the success of the service we provide our students and we are, therefore, looking to recruit an individual who will dedicate themselves to the student experience and provide a welcoming, efficient, knowledgeable and friendly service.
The successful candidate will manage the day-to-day operations of the Student and Staff and Family Accommodation portfolio to include co-ordinating and supervising the team of Housekeeping Supervisors and Hospitality Hosts/Facility Assistants
It is essential that the successful candidate are a customer focused individual with an outgoing personality and positive attitude and can deliver a high level of professionalism as you represent our business in this key area. Applicants should possess a positive “can-do” attitude, have excellent interpersonal and communication skills and a passion for providing excellent customer care
The nature of this role will involve working outside of office hours including some evening and weekends across the three Accommodation sites.
The successful candidate must have:
• Relevant academic and/or vocational qualification (e.g. GCSE, O Level, NVQ Level 2) with at least 3 years’ relevant work experience in a supervisory position within a customer facing Facilities/Accommodation environment e.g. hotel, conference, further or higher education establishment.
Applicants without the appropriate qualifications, but with at least 4 years’ relevant experience will also be considered.
• Supervisory experience within an outputs focused cleaning service and delivery of defined customer service levels within strict budgetary constraints.
Anticipated interview date: Wednesday 9 May 2018
Salary scale: £20,411 - £22,876 per annum (potential to progress to £24,285 per annum through sustained exceptional contribution)
Closing date: Friday 20 April 2018
For full criteria and to apply online, visit www.qub.ac.uk/jobs. For further information or assistance contact Human Resources, Queen’s University Belfast, BT7 1NN. Telephone (028) 9097 3044 or email on HR@qub.ac.uk
The University is committed to equality of opportunity and to selection on merit. It therefore welcomes applications from all sections of society and particularly welcomes applications from people with a disability.