Welcome Host

virginia water
29 Jun 2018
27 Jul 2018
Tayla Freer
Job Function
Contract Type
Full Time

Welcome Host
Location: Virginia Water

Responsible for: Creating a professional and friendly first and lasting impression.

Overall Job Purpose:

§ To be the first point of contact for members, guests, visitors as they arrive at the Club

§ To meet and greet and provide a hospitable and friendly welcome

§ To announce their arrival on the club internal radios system, imparting relevant information as appropriate

§ To acquire and pass on knowledge of Members

Key Accountabilities
Welcoming members and their guests to the Club

· Create a professional and friendly first impression and ensure all customers are greeted in courteous and warm way

· Ensure that all members and guests are complying with the Club dress code and mobile device policy

· Assist all guests in problems and questions as required. Ensure that all guest problems are resolved and followed up to ensure a positive outcome.

· Be knowledgeable about daily club operations, check daily events and be up to date with all changes, new procedures and events.
Member announcement

· Announce all members/guests arriving to the Club on the radio

· Aim to provide new information about the Member/Guest to the other employees using radios

· Familiarize yourself with the daily arrivals and read their BIOs

· Jot down any additional information/preferences/likes and dislikes about Members in the BIOs
Valet service liaising with Concierge

· Assist in opening car doors on arrival

· Welcome the guests to the Club using the Club's name

· Open the main door

· Offer to valet the car, give instructions on how to call for the car and provide a car collection ticket

· Escort the guest to the Reception and introduce him/her by name to the Receptionist or use technology (headpiece) to pass on the guest's name

· Liaise with Concierge regarding car parking

· Record the cars and their location for all residents
Rooming service

· Escort guest to room

· Offer brief orientation of the room by pointing out at least two unique features

· Offer additional assistance and explain the Club facilities

· Ensure that luggage is transported to the room in 15 minutes
Transportation services

· Assist with public transportation requests

· Assist with car rental requests

· Book and record taxi requests, lease with Reception regarding charges, collect necessary receipts

· Limousine reservation
Other responsibilities

· Ensure the cleanliness of the front entrance and smoking area at all times. Practice clean as you go.

· Ensure high level of service is provided at all times in accordance with the Club Standard Operating Procedures and Training Manual

· Have knowledge of guest rooms, golf courses, locations, amenities, features and all other services offered by the club.

· Perform other related tasks as assigned by management.

· Report to work on time, in proper and clean uniform, including name badge. Personal appearance and grooming must conform to standard.

· Work with all other departments in a suitable helpful and courteous manner.

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