Procurement Support Desk Advisor

CH&Co Group
Head Office - Reading
Competitive and great benefits
09 Jul 2018
27 Jul 2018
Job Function
Food & Beverage
Contract Type
Full Time

CH&Co and its brand divisions are one of the most respected and vibrant, cutting edge companies within the food service sector today. We have a reputation for good food, unrivalled service and a passion for making each and every eating experience a memorable one.

Procurement Support Desk Advisor

The key purpose of this role is to provide front line support and customer service on Group procurement suppliers, applications and associated environments. To troubleshoot the query / problems and advise on the appropriate action or to re-direct if required.

Company-wide Responsibilities

Understands CH & Co Group business strategy and how it impacts CH & Co Group Procurement Services.

Develop strong relationships with key stakeholders up to MD level to help support, understand and align Procurements objectives to the business’ needs.

Participates in and implements procurement transformation throughout CH & Co Group, by working with stakeholders, responding to any issues and appropriately guiding / directing.

Act as procurement advisor / advisory body within CH & Co Group and externally as appropriate.

Communicates the value of the Procurement function to the business.

Procurement Responsibilities

To respond to requests for procurement support either in person, via phone or electronically

To diagnose and resolve on a 1st time fix a high proportion of queries & requests.

To research questions using available information resources

To advise procurement user on appropriate action aligned to Group & departmental policy.

To follow standard support desk procedures & policies whilst offering appropriate enhancement suggestions.

To formally log all support desk interactions utilising the agreed mechanisms

To appropriately administer support desk software & documentation.

To re-direct ‘non 1st time fix’ problems to appropriate resource and close out with the procurement user once guidance or direction has been received.

To identify and escalate situations or queries requiring urgent attention.

To prepare activity reports and deliver requested management information and reports.

To identify and inform management of recurring problems or queries.

To remain up to date and current with processes, policies, systems, data and associated information.

To Contribute and support the business in the ongoing development of the purchasing department & it’s strategy.
To liaise & communicate procurement initiatives & procedural amendments to all stakeholders.
To identify procurement savings opportunities and further investigate and realize where possible

Leadership and Management Responsibilities
Effectively communicate the Businesses and Procurement’s strategic direction and cascades into objectives and action plans.

Uses appropriate behaviours and attributes to support team building and collaboration.

Takes ownership of specific tasks/projects as directed by the Procurement Director / Head of Procurement


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