Location: Virginia Water
My client is one of the world's finest private members golf and country clubs. They are looking for a Clubhouse Doorman to join their Operational team to provide a friendly, efficient and helpful service to guests/members, whilst ensuring that all accounting and security procedures meet company requirements, with an emphasis on customer care at all times.
This is a full-time role of 40 hours a week (Monday-Sunday) based upon a shift pattern, with flexibility to meet the needs of the business.
· Welcome members and their guests to the Club
· Create a professional and friendly first impression and ensure all customers are greeted in courteous manner
· To make the driveway accessible for incoming and outgoing cars, ensure that the driveway is cleared of cars.
· Ensure that all members and guests are complying with the Club dress code and mobile device policy
· Assist all guests in problems and questions as required. Ensure that all guest problems are resolved and followed up to ensure a positive outcome.
· Be knowledgeable about daily club operations, check daily events and be up to date with all changes, new procedures and events.
· Lay out the red carpet at the main entrance when it is required
· Valet service leasing with Concierge
· Provide rooming service
· Assist with transportation services
· Take accountability for the newspaper count and postage
· Other responsibilities include but are not limited to; offering tours of the club and being familiar with its' history, ensuring the cleanliness of the front entrance and smoking area at all times, ensuring a high level of service is provided at all times and working with other departments in a helpful and courteous manner.
Skills and Experience
· Experience in a front facing/customer service role
· Excellent communication and rapport building skills
· Professional and approachable demeanour
· Corporate Gym and Spa membership.
· Use of 5-star prestigious facilities, including two golf courses, as well as discounted dining within our fine dining restaurant.
· Discount on retail in both our Spa and Pro Shop
· Free Meals on duty
· Internal training and development
· Company Pension Scheme
· Free Parking
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