Clubhouse Doorman

Location
virginia water
Salary
Competitive
Posted
01 Aug 2018
Closes
29 Aug 2018
Ref
Doorman-TF
Contact
Tayla Freer
Job Function
Receptionist
Contract Type
Permanent
Hours
Full Time

Clubhouse Doorman
Location: Virginia Water

My client is one of the world's finest private members golf and country clubs. They are looking for a Clubhouse Doorman to join their Operational team to provide a friendly, efficient and helpful service to guests/members, whilst ensuring that all accounting and security procedures meet company requirements, with an emphasis on customer care at all times.

This is a full-time role of 40 hours a week (Monday-Sunday) based upon a shift pattern, with flexibility to meet the needs of the business.

Responsibilities

· Welcome members and their guests to the Club

· Create a professional and friendly first impression and ensure all customers are greeted in courteous manner

· To make the driveway accessible for incoming and outgoing cars, ensure that the driveway is cleared of cars.

· Ensure that all members and guests are complying with the Club dress code and mobile device policy

· Assist all guests in problems and questions as required. Ensure that all guest problems are resolved and followed up to ensure a positive outcome.

· Be knowledgeable about daily club operations, check daily events and be up to date with all changes, new procedures and events.

· Lay out the red carpet at the main entrance when it is required

· Valet service leasing with Concierge

· Provide rooming service

· Assist with transportation services

· Take accountability for the newspaper count and postage

· Other responsibilities include but are not limited to; offering tours of the club and being familiar with its' history, ensuring the cleanliness of the front entrance and smoking area at all times, ensuring a high level of service is provided at all times and working with other departments in a helpful and courteous manner.

Skills and Experience

· Experience in a front facing/customer service role

· Excellent communication and rapport building skills

· Professional and approachable demeanour

Benefits

· Corporate Gym and Spa membership.

· Use of 5-star prestigious facilities, including two golf courses, as well as discounted dining within our fine dining restaurant.

· Discount on retail in both our Spa and Pro Shop

· Free Meals on duty

· Internal training and development

· Company Pension Scheme

· Free Parking

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