Customer Liaison

Location
Warwick
Salary
Up to £9.44 per hour
Posted
16 Oct 2018
Closes
13 Nov 2018
Ref
compass/TP/482829/45462/TM
Contact
Ms Tori Matthews
Job Function
Facilities Management
Contract Type
Permanent
Hours
Full Time

National Grid introduced SmartWorkspace (SWS) to their National Grid Warwick office. The SmartWorkspace is an environment with a selection of work settings to choose from to suit the type of work our customers are doing on that day. They do not ‘own’ a particular desk but share desks in designated neighbourhoods. The environment is run under a set of workplace etiquettes agreed by those based on the floor plate. The Customer Liaison team manages the SWS floors, ensuring that all areas are set up to agreed standards that meet the customer needs

Main responsibilities

Customer Liaison will be responsible for the welcome factor for Smart Workspace within National Grid and be knowledgeable of the workplace sharing principles with a full understanding of the facility to offer to the customers by undertaking a comprehensive range of front of house duties including but not limited to:

 

  • Ambassador for SmartWorkspace environment
  • Educate and enforce the etiquettes of SmartWorkspace
  • One stop shop service for customers in relation to all office services
  • Customer interaction – support, feedback gathering, understanding future requirements
  • Providing training on audio visual equipment and facilities to customers
  • Monitoring utilisation and provide reports and recommendations based on results
  • Storage management
  • Mail services and courier deliveries
  • Meeting room management to include; set up and break down, cable management, audio visual support and light cleaning duties
  • Floor management to include; enforcing the clear desk policy, replenishing stock, report/fix faults when required, wires and cabling, cleanliness, furniture and set up, reporting H&S issues
  • Multifunctional device paper and toner refills and first line fix
  • Event coordination and set up
  • To maintain a high standard of customer care
  • To safely manage all daily activities
  • All in line with safe working practices and the Service Level Agreements
  • To work effectively and adhere to all company (14forty FM & National Grid), local procedures and instructions
Ideal candidate
  • Good communication skills in order to be able to liaise with a wide range of stakeholders, management team members, colleagues and customers within your work environment
  • Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
  • Ability to work under pressure whilst maintaining a positive attitude
  • Good personal time management skills
  • Good IT skills, with knowledge of Microsoft Office Suite
  • Flexible approach to working hours and environment
About the company

14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. Organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts deliver great service in safe environments every day.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.