Contracts Manager - Chicksands and RAF Henlow

Location
Shefford
Salary
Competitive
Posted
31 Oct 2018
Closes
28 Nov 2018
Ref
compass/TP/16802/45697
Contact
Mr Nathan Rackham-Wood
Job Function
Food & Beverage
Contract Type
Permanent
Hours
Full Time

Would you be interested in joining a successful FTSE 100 organisation, who are recognised as market leaders within their sectors. An organisation, which operates in over 50 countries in 50,000 client locations, but still retains a local presence within the community

A company that prides itself on not standing still and always seeking to innovate. We’re obsessed with the details and we’re always raising the bar higher so we can make our clients’ businesses better.

Who are we?

We are the Compass Group.

ESS has been a market leader in the Defence and Government Services sectors for over 40 years. As well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including: hotel, cleaning, waste management, security, event support and reception services

So, to move forward as an operation, we are always on the lookout for talented individuals, to join ESS – This opportunity is no different.

We have an opening for a Contracts Manager, to come onboard and manage 2 of our contracts at RAF Henlow and JITG Chicksands

RAF Henlow has been home to the Parachute Test Unit, the Royal Air Force Technical College, the RAF Officer Cadet Training Unit (OCTU) and the Officers’ Command School & Intermediate Command & Staff Course.

Main responsibilities

As our Contracts Manager, you will be responsible for managing the all the soft FM services on site, including catering and cleaning streams. The management of all client and stakeholder relationships whilst ensuring contractual compliance.

Maintain and develop contract reporting and monitoring to contractual requirements, work closely with the Client to deliver value through improved management of the contract, to help drive service excellence and customer advocacy.

Ideal candidate

What we are looking for in applications;

  • Excellent understanding of Catering & Cleaning management, Service level Specification and performance management delivery.
  • Experience of a multi-FM environment sat within tough commercial frameworks
  • Excellent financial, commercial, business knowledge and people acumen to support the operational team
  • Evidence of understanding and ability to lead complex and multiple services
  • Excellent people leadership skills, with evidence of the ability to engage and motivate people at all levels.
  • Strong customer service ethos.
  • Excellent customer presentational ability, both verbal and written

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