Event Manager

Coworth Park
Coworth Park
17 May 2017
14 Jun 2017
Hotel jobs
Job Function
Hotel Management
Contract Type
Full Time
  • Manage, lead and motivate the Events team to provide consistently outstanding service to guests
  • Oversee management of all Events & Group business optimising business potential and building brand awareness
  • Act as an ambassador of the hotel with colleagues, guests, and suppliers, looking after all aspects of a Group stay or Event Experience, including corporate, social, and marquee events

To oversee management of all Events & Groups business to ensure consistently exceptional 5* service.

  • Implement and monitor Events operating procedures & policies
  • Work closely with F&B Manager, Executive Chef and Event Operations team to ensure that Operational standards and best practices are maintained throughout
  • Oversee weekly distribution of all BEO and Group Sheets, chairing weekly Operational Meeting
  • Ensure quality standards are being maintained by F&B teams and external contractors
  • Develop and manage complex Event and Group projects, including marquee events
  • Handling of all Events specific guest complaints, empowered to resolve challenges and ensure guest engagement

To work closely with the Group & Events Sales Team and Sales team to maximise business profit.

  • Assist the Dorchester Events and Group Sales Team in negotiating for business, including hotel site inspections and the entertainment of clients, travel agents etc.
  • Ensure that all site inspections are carried out in line with DC Sales guidelines, and that follow up is actioned
  • Maintain good knowledge of rooms and events space occupancy, and observe efficient diary management practises in order to maximise revenues
  • Complete weekly Events forecast and attend the weekly Revenue Meeting

To mobilize & inspire team members to build a high performing team in order to achieve business goals & service standards

  • Mentor, train & coach team members
  • Manage rota work load & resource distribution within & across teams
  • Interviewing, hiring, induction for new team members & succession planning of the team
  • Identify training needs, design & track training for department
  • Monitor & evaluate team performance & perform PDP for all team members
  • Highly developed inter-personal skills with skills in persuasion, negotiation and influencing
  • Ability to develop rapport with guests and colleagues from all different backgrounds and adapt style accordingly
  • Experience and proven track record in Event Management
  • Previous experience as an Event Manager in 4 star or 5 star hotels
  • Good analytical, accuracy and numeric skills
  • Well organised and priority focused and quick to adapt to change
  • Strong decision making and excellent communication skills
  • Highly computer literate.
  • Expert knowledge of hotel systems — Opera and Delphi.=
  • Ability to work under own initiative in a highly pressured environment
  • Inspiring Leader and People Manager
  • Driven by service excellence
  • Knowledge of the local area would be desirable
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users