Event Manager

Recruiter
Coworth Park
Location
Coworth Park
Salary
Competitive
Posted
17 May 2017
Closes
14 Jun 2017
Sector
Hotel jobs
Job Function
Hotel Management
Contract Type
Permanent
Hours
Full Time
  • Manage, lead and motivate the Events team to provide consistently outstanding service to guests
  • Oversee management of all Events & Group business optimising business potential and building brand awareness
  • Act as an ambassador of the hotel with colleagues, guests, and suppliers, looking after all aspects of a Group stay or Event Experience, including corporate, social, and marquee events

To oversee management of all Events & Groups business to ensure consistently exceptional 5* service.

  • Implement and monitor Events operating procedures & policies
  • Work closely with F&B Manager, Executive Chef and Event Operations team to ensure that Operational standards and best practices are maintained throughout
  • Oversee weekly distribution of all BEO and Group Sheets, chairing weekly Operational Meeting
  • Ensure quality standards are being maintained by F&B teams and external contractors
  • Develop and manage complex Event and Group projects, including marquee events
  • Handling of all Events specific guest complaints, empowered to resolve challenges and ensure guest engagement

To work closely with the Group & Events Sales Team and Sales team to maximise business profit.

  • Assist the Dorchester Events and Group Sales Team in negotiating for business, including hotel site inspections and the entertainment of clients, travel agents etc.
  • Ensure that all site inspections are carried out in line with DC Sales guidelines, and that follow up is actioned
  • Maintain good knowledge of rooms and events space occupancy, and observe efficient diary management practises in order to maximise revenues
  • Complete weekly Events forecast and attend the weekly Revenue Meeting

To mobilize & inspire team members to build a high performing team in order to achieve business goals & service standards

  • Mentor, train & coach team members
  • Manage rota work load & resource distribution within & across teams
  • Interviewing, hiring, induction for new team members & succession planning of the team
  • Identify training needs, design & track training for department
  • Monitor & evaluate team performance & perform PDP for all team members
  • Highly developed inter-personal skills with skills in persuasion, negotiation and influencing
  • Ability to develop rapport with guests and colleagues from all different backgrounds and adapt style accordingly
  • Experience and proven track record in Event Management
  • Previous experience as an Event Manager in 4 star or 5 star hotels
  • Good analytical, accuracy and numeric skills
  • Well organised and priority focused and quick to adapt to change
  • Strong decision making and excellent communication skills
  • Highly computer literate.
  • Expert knowledge of hotel systems — Opera and Delphi.=
  • Ability to work under own initiative in a highly pressured environment
  • Inspiring Leader and People Manager
  • Driven by service excellence
  • Knowledge of the local area would be desirable
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Employee Introductory Scheme - £750.00
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users