Customer Liaison

Up to £9.14 an hour
17 Jan 2018
14 Feb 2018
Miss Ellie Hooper
Job Function
Facilities Management
Contract Type
Full Time

The role of Customer Liaison will be responsible for the welcome factor for Smart Workspace within National Grid and be knowledgeable of the workplace sharing principles with a full understanding of the facility to offer to the customers by undertaking a comprehensive range of front of house duties.

Main responsibilities
  • Ambassador for SmartWorkspace environment
  • Educate and enforce the etiquettes of SmartWorkspace
  • One stop shop service for customers in relation to all office services
  • Customer interaction – support, feedback gathering, understanding future requirements
  • Providing training on audio visual equipment and facilities to customers
  • Monitoring utilisation and provide reports and recommendations based on results
  • Storage management
  • Mail services and courier deliveries
  • Meeting room management to include; set up and break down, cable management, audio visual support and light cleaning duties
  • Floor management to include; enforcing the clear desk policy, replenishing stock, report/fix faults when required, wires and cabling, cleanliness, furniture and set up, reporting H&S issues
  • Multifunctional device paper and toner refills and first line fix
  • Event coordination and set up
  • To maintain a high standard of customer care
  • To safely manage all daily activities
  • All in line with safe working practices and the Service Level Agreements
  • To work effectively and adhere to all company (14forty FM & National Grid), local procedures and instructions
Ideal candidate
  • Is passionate about delivering excellent customer service and support services to our clients and customers
  • Acts with honesty and integrity
  • Creative and experimental in order to introduce new ideas to prospective clients
  • Exceptional interpersonal skills both in person and by phone, with high professionalism and excellent written and spoken English
  • High expectations for quality and an eye for detail
  • High standard of personal presentation
  • Ability to manage multiple projects and work assignments
  • Ability to accomplish projects with little supervision
  • Takes the opportunity to continuously learn and grow
About the company
14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. For organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts delivering great service in safe environments every day.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.

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