Telephone Consultant

Birmingham, Rubery
£16000 - £18000
18 Jul 2018
15 Aug 2018
Ms Anwen John
Job Function
Contract Type
Full Time

Are you looking for a new challenge within a fast paced recruitment environment? Are you driven by the need to provide good customer service? If so, we have 4 brilliant opportunities to join our internal recruitment team Resource Network!

Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio. Resource Network is the in-house flexible labour solution for Compass Group. We supply up to 3,500 temporary staff to our 10,000 catering units per week.

As a Telephone Consultant, you will be working within an upbeat, busy office environment filling bookings, handling inbound and outbound calls, dealing with complaints and queries, liaising with our agency suppliers and managing a pool of your own available staff.

Package description


Main responsibilities

As a Telephone Consultant, you will ensure the profitable running of the centre and your temporaries division. You will oversee matching of the correct candidates to jobs roles specified by clients in temporary positions. You will be working closely with clients and building relationships in order to gain a better understanding of their recruitment needs and requirements.

Ideal candidate

To be right for us, you will be an excellent communicator with a confident telephone manner. You will be computer literate with previous experience within an administrative position using Microsoft programmes. The ideal applicant will be a strong communicator who will be assertive yet professional when liaising with clients, external suppliers and internal departments with the ability to plan and prioritise their workload efficiently.

We are looking for an individual who is proactive and driven in their approach, understanding the importance of completing tasks quickly yet effectively. The working hours are Monday – Friday on a three shift rota system totalling 40 hours per week between the hours of 7am and 5.30pm, though this person will need to be flexible to occasionally work "on-call" outside of these hours.


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