Customer Liaison

Up to £9.44 per hour
23 Jul 2018
20 Aug 2018
Ms Tori Matthews
Job Function
Front Of House
Contract Type
Full Time

We are seeking to appoint an experienced Customer Liaison to join our exciting team. 

About the team:

The Customer Liaison team manages the SWS floors, ensuring that all areas are set up to agreed standards that meet the customer needs. The environment is run under a set of workplace etiquettes agreed by those based on the floors and supports and educates all users.

Main responsibilities

Customer Liaison will be responsible for the welcome factor to employees based at Lansdowne Gate and be knowledgeable of the workplace principles with a full understanding of the facility to offer to the customers by undertaking a comprehensive range of front of house duties including but not limited to:

  • Ambassador for the working environment
  • Educate and enforce the etiquettes
  • One stop shop service for customers in relation to all office services
  • Keep floors stocked and tidy
  • Manage and maintain workplace signage
  • Customer interaction – support, feedback gathering, understanding future requirements
  • Providing training on audio visual equipment and facilities to customers
  • Monitoring utilisation and provide reports and recommendations based on results
  • Locker and cabinet allocation and management
  • Meeting room management to include; set up and break down, cable management, audio visual support and light cleaning duties
  • Liaise with helpdesk/AV provider to rectify faults
  • Floor management to include; enforcing the clear desk policy, replenishing stock, report/fix faults when required, wires and cabling, cleanliness, furniture and set up, reporting H&S issues
  • Mail services to include collections, deliveries, special delivery, courier delivery and mail merges
  • Manage any mail room machinery or supplies, informing the Soft Services Manager of faults and liaising with provider’s equipment does not fail and cause gaps in service
  • Multifunctional device paper and toner refills and first line fix
  • Support with mail services onsite when required
  • Event coordination and set up
  • Deal with furniture changes, requests and issues in conjunction with Soft Services Manager and Provider
  • Snagging and fault reporting. Manage site task tracker to ensure accurate record of site issues actions, changes and improvements from time raised to completion
  • Responding to and completing helpdesk requests
  • Work as part of the Front of House Team to provide support and cover in all areas, including Reception, Janitorial, Hospitality, Event planning and support
  • To maintain a high standard of customer care
  • To safely manage all daily activities
  • All in line with safe working practices and the Service Level Agreements
  • To work effectively and adhere to all company and local procedures and instructions
Ideal candidate
  • Is passionate about delivering excellent customer service and support services to our clients and customers
  • Acts with honesty and integrity
  • Creative and experimental in order to introduce new ideas to prospective clients
  • Exceptional interpersonal skills both in person and by phone, with high professionalism and excellent written and spoken English
  • High expectations for quality and an eye for detail
  • High standard of personal presentation
  • Ability to manage multiple projects and work assignments
  • Ability to accomplish projects with little supervision
  • Takes the opportunity to continuously learn and grow
  • Good communication skills in order to be able to liaise with a wide range of stakeholders, management team members, colleagues and customers within your work environment
  • Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
  • Ability to work under pressure whilst maintaining a positive attitude
  • Good personal time management skills
  • Good IT skills, with knowledge of Microsoft Office Suite
  • Flexible approach to working hours and environment
About the company

14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. Organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts deliver great service in safe environments every day.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.

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