Service Centre Operator

£8.13 - £8.13
21 Sep 2018
19 Oct 2018
Miss Chantel Power
Job Function
Customer Service
Contract Type
Full Time

We currently have an exciting opportunity for motivated, customer focused individual to work with our high profile contract in Kings College Hospital. You will be a first point of contact for our Client.

Main responsibilities
  • First point of contact for incoming telephone calls and service requests received by telephone and e-mail
  • Contact Service Providers allocate tasks to nominated officer within the FM, giving clear, concise and timely information
  • Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement )
  • Sort and dispatch calls to relevant departments
  • Prioritise urgent jobs
  • Escalate any complaints as required and support continuous improvement
  • Ad hoc administration duties

This is a part time role only

Ideal candidate
  • Computer literate
  • Good telephone mannerism
  • Great communication skills
  • Excellent customer service skills
  • Flexible to work 5 out of 7 days including weekends
  • Available to cover shifts at short notice 

To apply please send your cv to



About the company

Medirest, part of Compass Group, is the UK’s leading healthcare support service brands, working in more than 50 acute hospitals and medical treatment centres. Our aim is to provide the highest quality, best value cleaning, catering, logistics support and retail services to the healthcare sector. 

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