M and S Supervisor
We're looking to hire an experienced M&S Supervisor to do the following:
·To give great customer service by ensuring that you role model the Service Behaviours and make the customer the priority at all times.
·To role model the right behaviour and skills, to your colleagues, at all times.
·To coordinate section operational activities through the Customer Assistants, assisting the section manager with the daily running of the unit.Main responsibilities
Ensure that the sales/floor team are delivering great customer service by completing the service observations and giving priority to the customer service required on the department.
·Make sure that the required standards of attitude and shop-keeping standards are met by the completion of the daily tasks giving time and accountability to achieve the required checks. E.g .HSE, HACCP etc
·Respond and deal with questions, concerns and complaints from customers, offering the best resolution to the situation.
·Support your section manager to control and manage the sales floor staffing models, holiday planning and booking, assisting the section manager to deliver the right people, in the right place, at the right time.
·Develop a clear understanding and actively contribute to the till management strategy for your department, improving results, delivering till checks and supporting the section manager with bag and locker checks.
·Implement layouts accurately. Action guidelines. Maintain pricing and ticketing standards and assist with the compilation of the weekly compliance.
·Balance the needs of the section that you are coordinating with the needs of the whole store.Ideal candidate
Strong leadership and communication skillsAbout the company
Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats. The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.