Helpdesk Operative - Northwick Park Hospital

£7.83 - £7.83
28 Sep 2018
26 Oct 2018
Ms Mahalia Kane
Job Function
Contract Type
Full Time

To provide a high quality comprehensive Helpdesk to the departments at Northwick Park Hospital. You will be responsible for the day to day operation of the Helpdesk, and will be the first point of escalation for any patients, visitors and hospital staff queries.

The successful candidate will be responsible of ensuring the helpdesk is operating effectively, by dealing with complaints, answering telephone calls & e-mails, logging all calls and requests and allocating them to the appropriate department.

The successful candidate will required to work Monday - Friday 10am - 6pm, 37.5 Hours per week.

Package description

Medirest is part of Compass Group UK & Ireland, who provide a full range of Hotel Services (including staff, patient and visitors catering, domestics, portering and security) at over 130 NHS Trust and private hospitals.

Main responsibilities

To ensure the helpdesk are manned at all times and to be able to cover different departments when required

Answer the telephone in a prompt and polite manner

Deal with caller’s requests and complaints in an appropriate and professional manner

To be professional, polite and friendly at all times

To ensure the highest level of customer care is adhered to at all times and to practise and maintain confidentiality throughout

Completion of all helpdesk logs

Maintain client and field relationships

Ideal candidate

Possess good IT skills with the knowledge of Word, Excel and Powerpoint

Good command of the English Language and a strong communicator

Excellent inter-personal skills, with the ability to deal with a wide range of people and situations.

Must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required.

Integrity and the ability to maintain high level of confidentiality

Must be a Team Player with the ability to work independently

About the company

Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Team work, Passion, Can-Do and Responsibility.

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