Contract Director

1 day left

Location
London
Salary
£60k - £65k dependent on experience
Posted
20 Nov 2018
Closes
18 Dec 2018
Ref
compass/TP/301050/47617/CP
Contact
Ms Caroline Pearson
Job Function
Regional Manager
Contract Type
Permanent
Hours
Full Time

  • Lead and drive the strategy of retention and growth through leading the development of long term account plans, including a rolling lifecycle review process

  • Maintain and develop contract reporting and monitoring to contractual requirements captured in the Monthly Contract Performance Report

  • Lead and develop your Senior Management Team to assist you in the success of the contract

  • To develop and manage a network of internal relationships to ensure customer requirements are anticipated and met.

  • Achievement of contractual KPI’s and avoidance of contractual penalties

  • To work with the Client to deliver value through improved management of contracts to help drive service excellence and customer advocacy

  • Develop budgets and identify areas in which service efficiencies linked to customer satisfaction can be made in the operating costs

  • Deliver financial controls to measure the contract performance in line with annual budgets

  • Support the development of industry knowledge to ensure Compass remains at the forefront of innovation, thereby helping to drive growth.

  • Continuously champion the improvement activities within the contract


Main responsibilities

  • Lead and drive the strategy of retention and growth through leading the development of long term account plans, including a rolling lifecycle review process

  • Maintain and develop contract reporting and monitoring to contractual requirements captured in the Monthly Contract Performance Report

  • Lead and develop your Senior Management Team to assist you in the success of the contract

  • To develop and manage a network of internal relationships to ensure customer requirements are anticipated and met.

  • Achievement of contractual KPI’s and avoidance of contractual penalties

  • To work with the Client to deliver value through improved management of contracts to help drive service excellence and customer advocacy

  • Develop budgets and identify areas in which service efficiencies linked to customer satisfaction can be made in the operating costs

  • Deliver financial controls to measure the contract performance in line with annual budgets

  • Support the development of industry knowledge to ensure Compass remains at the forefront of innovation, thereby helping to drive growth.

  • Continuously champion the improvement activities within the contract


Ideal candidate

  • Excellent understanding of Catering Management, service level specification and performance management delivery 

  • Excellent financial, commercial, business knowledge and people acumen to support the operational team

  • Excellent written and verbal communication skills

  • Strong knowledge of HR policies and procedures

  • Excellent people leadership skills, with evidence of the ability to engage and motivate people at all levels

  • Strong customer service ethos