Visitor Experience Manager

Recruiter
CH&Co Group
Location
Hampton Court Palace
Salary
Competitive and great benefits
Posted
20 Nov 2018
Closes
17 Dec 2018
Job Function
Food & Beverage
Contract Type
Permanent
Hours
Full Time

We are CH&CO, a group of chefs, nutritionists and people pleasers with a shared passion for food that fuels emotional positivity as well as physical wellbeing. In a world where what we consume is becoming ever faster and more disposable, we’re proud to take a more thoughtful, mindful approach to the food experiences we source, prepare and present.

We currently have an exciting opportunity for a Visitor Experience Manager to join CH&CO Destinations working within a group of incredible world famous visitor attractions. 

RESPONSIBILITIES

Responsible for the delivery of exceptional customer service training programs to ensure every customer (external or internal) feels delighted with their contact, and the quality of the personal experience they receive.

Promote a high performing work culture, developing and facilitating training workshops

Establish and maintain effective working relationships

Consistently achieve individual and team learner targets and KPI’s through high standards of performance in-line with business expectations.

Establish and maintain excellent internal working relationships with all stakeholders including Sales and the People & Development Team. 

Develop and implement learning strategies to target all team members, driving customer service excellence. 

Keep clear and detailed records using our management systems.

Reporting performance against target and pipeline, weekly and monthly meetings as directed by your line manager.

PERSON SPECIFICATION

Proven track record in engagement with people. 

Excellent communicator, possessing ability to communicate with many people on many different levels

Able to interact with potential learners using various methods, including, face to face meetings and events, social media, and over the telephone.

Target driven and passionate about results, with a proven track record of exceeding learner engagement targets.

Customer centric in everything you do

Passionate and enthusiastic about customer service excellence

If you feel you have the above qualities and more, and you want to work within a forward thinking company whose passion for food, people development & excellent customer / client service is second to none - then we want to hear from you.

Working Pattern: 5 days over 7

Contract Type: Permanent

Contact Name: Sue Merry

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