Team Leader

Up to £20,000
04 Jan 2019
01 Feb 2019
Miss Laura Glover
Job Function
Contract Type
Full Time

Team Leader

Looking for a new opportunity as a Team Leader? A step towards your new career? Or maybe you want to move up a level and take on more responsibility?

Look no further as we have a jaw dropping and exciting opportunity for an experienced, multi-talented and highly skilled Team Leader to supervise team members to ensure all general duties are completed to appropriate standards.

Main responsibilities

The successful Team Leader will be responsible for the following;

-Prepare rotas and ensure that there is adequate staff on duty to cover all department areas for the day, evening and night shift working patterns.

-Ensure supervision of all team members is carried out at both work and rest break times.

-Authorise all staff annual leave requests and maintain annual leave records.  Arrange appropriate cover as and where necessary.

-Ensure that all vacancies are recruited to for all staff.  Assess and shortlist application forms, interview and recruit staff.  Ensure that all documentation is correct and valid, e.g. all visa documentation. 

-Ensure that staff adhere to the Mandatory Training requirements and that all staff training records are signed by each employee and supervisor, then maintained and kept up to date.

-Monitor staff sickness and absence levels, reporting trends.

-Undertake annual Personal Development Interviews with all staff, to ensure that development, training and educational needs are identified and individual action plans developed and supported.

-To ensure operational tasks are completed within the required time frames and to assist the front line team by carrying out tasks as required.

Ideal candidate

We are looking for someone who will be able to demonstrate the following;

-To be polite, professional and friendly at all times with customers, clients and colleagues

-Develop good lines of communication within you team and with other colleagues and customers

-All complaints are dealt with promptly and positive feedback recorded. 

-To ensure the highest level of customer care is adhered to at all times

-To demonstrate a can‐do attitude towards individual customer requests and strive to exceed customer expectations

-Ensure team are fully engaged and motivated

About the company

Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats.  The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.

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