Front of House Porter

We are CH&CO, a group of chefs, nutritionists and people pleasers with a shared passion for food that fuels emotional positivity as well as physical wellbeing. In a world where what we consume is becoming ever faster and more disposable, we’re proud to take a more thoughtful, mindful approach to the food experiences we source, prepare and present.

Overall Purpose of the Job:
To take overall responsibility for hospitality room setups, signage, AV and ensuring that you liaise with the catering team to ensure smooth running of all events to the standards required by management. To provide consistent and professional service to clients and customers. To ensure anyone working with you have been trained in manual handling.

Team
You will work with your colleagues, to bring the best out in each other and form a ‘world class’ team. You will recognise and respect we are all different, have different values and experience.

Passion
You will be proud to work at CH&Co and be happy at work giving world class service to our customers. You will always positively promote the business.

Dynamic
You will work hard and be positive in all you do and use your initiative in creating new ideas and solutions. You will turn each challenge into a positive result.

Brilliant
You will want to be the best in all you do, always aiming to improve your skills. You will continue to aim for the highest standard of service and ensure you and your colleagues go the extra mile.

Responsible
You will act responsibly in all you do and ensure that you are energy efficient and protect the environment. You take responsibility for your own health at work and that of others around you.

Key Responsibilities:

Quality Standards

To ensure that legal and company requirements are adhered to in respect of Hygiene, Health & Safety, Employment Law, and Food Safety Law for all staff, visitors and customers

To ensure that all the unit standards, administration, payroll and security procedures are accurate and in accordance with CH&Co policies and procedures

To report all accidents, breakages, losses, unsafe working conditions and any other irregularities

To ensure a standard of personal and general cleanliness and hygiene

Work in a safe and tidy manner at all times.

To strive to continually exceed Customer expectations and provide excellent customer care

To report and where possible take action about customer or client complaints or compliments

To ensure efficient running of the functions and services at required times. To ensure all beverages and food is available at the correct times.

Provide cover in other areas if required

To undertake any other reasonable duties as requested by management

People Management

To ensure you adhere to the correct standards of dress and appearance as set out in Company handbook

To be a committed and motivated Team member focused on the delivery of CH&Co values

To ensure you maximise selling opportunities by having full product knowledge of all items available

To maintain a happy and helpful manner and attitude throughout your work. Be polite and courteous and help your colleagues

Participate in staff meetings and training as required