Implementer & Trainer

Location
Watford, Hertfordshire
Salary
Competitive Salary
Posted
07 Feb 2019
Closes
07 Mar 2019
Sector
Retail jobs
Job Function
Trainer
Contract Type
Permanent
Hours
Full Time

QSR Automations is an American-based restaurant technology company. For more than 22 years, we have created meaningful solutions that help restaurants streamline and improve their operation. We specialize in guest management software and kitchen automation solutions, and have collaborated with international chains and independents, worldwide – including many in the UK.

Position

QSR Automations has an immediate opening for an excellent communicator and well-organised individual for the role of Implementer & Trainer in Watford, England.

Role:

Reporting directly to the Head of Implementation and Training, you will work directly with colleagues, partners and end-user clients, to successfully implement and train the QSR Automations product range both within the UK and internationally.

Responsibilities:

  • Demonstration of QSR systems to prospective clients at face-to-face or remote meetings
  • Identifying the specific needs of the customer and tailoring the solution to meet their requirements
  • Configuring, building and testing of QSR solutions
  • Presentation of bespoke QSR solutions to end users
  • Deliver of training courses to end users in both on-site and off-site scenarios
  • Post installation onsite support of systems
  • Ongoing support and maintenance for clients in conjunction with our second and third line support teams
  • Assisting with pre-installation surveys where required
  • Development and maintenance of training materials for general use or specific customers
  • Assisting with internal training and development throughout the QSR Team
  • Assisting in the testing of new releases of software and hardware to ensure that they meet the needs and requirements of our customers
  • Working in accordance with Risk Assessments (RA), Method Statements (MS) and report issues accordingly
  • Working to competent Health & Safety standards and those standards applicable to the industry or governed by a regulatory body
  • Other duties or ad-hoc requests in keeping with regular scope of work or as required from time to time by the Company if outside normal activities
  • Required Skills and Traits:

  • Candidate MUST be willing and able to commute to our clients as required and regularly to our Watford Office
  • MUST hold a valid UK driving license
  • Ability and willingness to travel up to 60% within the UK and internationally when required
  • 3+ years of Operational Experience within the Food & Beverage Hospitality sector at a Mid-Management level or above
  • 3+ years of experience in a customer facing role
  • Proficient in the delivery of training in both a classroom environment and one-to-one basis
  • Proficient with Microsoft Office Suite and good computer literacy
  • Excellent communication and presentation skills
  • Ability to build relationships with clients and colleagues and maintain a professional manner at all times
  • Ability to work independently or as part of a team
  • Great attention to detail
  • Process driven
  • Adept in lateral thinking and problem-solving skills
  • Ability to manage workloads and to organise time effectively
  • A can-do attitude
  • Preferred Skills and Traits:
  • Basic understanding of EPoS (Electronic Point of Sales) Systems
  • Awareness of kitchen automation and capacity management systems
  • Familiarity with QSR Automations products
  • Understand the general concept of Customer Relationship Management (CRM)
  • Experience with Salesforce

To apply for this role, please click on "Apply Now"