General Manager

21 Mar 2019
18 Apr 2019
Mr Nathan Rackham-Wood
Job Function
General Manager
Contract Type
Full Time

Would you be interested in joining a successful FTSE 100 organisation, who are recognised as market leaders within their sectors. An organisation, which operates in over 50 countries in 50,000 client locations, but still retains a local presence within the community

A company that prides itself on not standing still and always seeking to innovate. We’re obsessed with the details and we’re always raising the bar higher so we can make our clients’ businesses better.

Who are we?

We are the Compass Group; operating as ESS Support Services Worldwide

We have an opening for a General Manager to come and join the team at one of prestigious contracts based in Harlow, Esssex

Main responsibilities

As our General Manager, you will be responsible for managing all of the soft FM services on site, supported by a team, these will include catering and cleaning streams. You will also be responsible for management of all client and stakeholder relationships, ensuring complete client and customer satisfaction and contractual compliance.

You will need to be able to maintain and develop contract reporting and monitoring to contractual requirements, work closely with the Client to deliver value through improved management of the contract, and drive service excellence and customer advocacy.

Ideal candidate

What we are looking for in applications;

  • Excellent understanding of Catering & Cleaning management, Service level Specification and performance management delivery.
  • Experience of a multi-FM environment sitting within tough commercial frameworks
  • Excellent people leadership skills, with evidence of the ability to engage and motivate people at all levels.
  • Strong customer service ethos.
  • Excellent customer presentational ability, both verbal and written
  • A confident and competent communicator, verbally and in writing

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