Switchboard/Helpdesk Operator - Kings Mill Hospital

NG17 4JL
£8.33 - £8.33
02 Apr 2019
30 Apr 2019
Ms Mahalia Kane
Job Function
Contract Type
Full Time

We are looking for a confident and passionate individual who can maintain excellent levels of professionalism throughout. This role is key in providing excellent service to our client and customers.

To provide a high quality comprehensive Switchboard and Helpdesk service to the departments at Kings Mill, Newark General and Mansfield Community Hospitals and to other commercial organisations and NHS Trusts.

The core hours of work will be 21:00 – 07:00, 8 on 6 off over 2 weeks, 37.5 hours per week.

Package description

Medirest is part of Compass Group UK & Ireland, who provide a full range of Hotel Services (including staff, patient and visitors catering, domestics, portering and security) at over 130 NHS Trust and private hospitals.

Main responsibilities
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To take personal responsibility for correcting customer or client service problems
  • Maintaining supplier, client and field relationship
  • Completion of helpdesk logs
  • System and call review as and when required
  • Escalation and Chasers with the field and suppliers alike
  • Maintaining of internal logs and reports
  • Enforcing and monitoring of SLAs
  • Assist colleagues in a willing and positive manner including assisting with other duties as required
  • Attend all relevant training sessions and meetings
  • Be prepared and trained to cover all additional roles within the department to ensure cover is maintained
Ideal candidate
  • Strong communicator
  • Self-starter
  • Team player
  • Trustworthy and honest
  • Diligent and has an eye for detail
  • Previous experience in administrative roles
  • Excellent working knowledge of Word, Excel and PowerPoint
  • Integrity and the ability to maintain a high level of confidentiality
  • High standard of literacy skills
  • Proven track record in planning, organisation and time management
  • Excellent telephone manner
  • The ability to maintain a high level of confidentiality
  • Can Do attitude

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