JLRE Solihull Food and Beverage Hospitality Host - Zero Hours Contract

Recruiter
CSRM
Location
Solihull
Salary
Competitive Salary
Posted
02 Apr 2019
Closes
30 Apr 2019
Job Function
Food & Beverage
Contract Type
Contract
Hours
Part Time

The successful applicant will be employed by CSRM Outsourcing Limited who are a resource management company with a long term agreement to provide resource at five Jaguar Land Rover Experience Centres (JLRE).

Department      

JLRE SVC is part of the Global JLRE Venues program, incorporating Eastnor, Solihull, Halewood, Castle Bromwich. JLRE Venues are a Global function promoting customer experiences in the Jaguar Land Rover brand. The SVC is a Venue located within the Solihull manufacturing facility dedicated to Hosting Range Rover guests, vehicle handovers, VIPs and dignitaries.

As a Food and Beverage Hospitality Host at the SVC and JLRE, you will have excellent personal presentation and interpersonal skills, with  excellent hosting and customer service skills. It is essential that you have a true passion for exceeding guest expectations. Since the role is highly visible and you will often be the first and the last to be seen by the Jaguar Land Rover guests, the importance of "carrying oneself properly" is highly stressed.

The successful applicant will have to adhere and sign to JLR Policy Letter 3, Standards of Corporate Conduct.

Key Responsibilities   

“To create an environment where guests are converted into advocates through an unforgettable experience in the enjoyment of our products”

  • Creating memorable experiences
  • Providing a warm welcome and providing hot and cold refreshments
  • Serving refreshments and lunches, brunches and afternoon tea to guests in a premium manner with guidance from the Venue Manager (all food prepared by a chef)
  • Focus on assisting guests particularly with catering, refreshments and bathroom directions, etc. 
  • Supporting, with the venue manager and staff, coordination of everything on the day of the event to ensure that all runs smoothly
  • Supporting with the responsibility for the upkeep of facility standards in the building including all customer environments
  • Assist with maintaining  and stock orders in relation to all customer beverages on offer
  • Maintain benchmark for standards of behaviour & dress
  • Able to drive (using company vehicles for use in relation to the role)
  • Providing support and cover in case of holiday or illness

    Measures of successful achievement of the role

  • Total guest satisfaction
  • Premium presentation of self and facility

    Skills, experience and qualifications required

  • Customer First attitude and experience
  • Appearance and demeanour should always be beyond any criticism or reproach
  • Ideally experienced in a service oriented environment
  • Socially confident, diplomatic and accustomed to international etiquette
  • Must have the ability to handle multiple requests in a timely manner
  • Appreciation of the brand and knowledge of core products
  • Ability to work alongside functional teams and assist others
  • Enthusiasm, drive, commitment, and the confidence to achieve goals with minimal supervision
  • Good organisation and planning skills
  • Multilingual desirable
  • Level 1 Food Safety Certificate
  • Clean UK driving Licence

This is a Zero Hour Contract

Passionate about guest satisfaction and consistently wish to go the extra mile. Ideally, you will have proven experience within a similar environment.

To apply for this role, please click on "Apply Now"

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